Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
Until what time can I check in?
Check-in normally begins at 15:00, and we accept arrivals until midnight, so you can still enjoy the hot spring after a late arrival.
Accessibility (1)
How accessible is the inn?
We have rooms with an open-air bath designed throughout for accessibility, and the assisted private bath Haru-no-Yu, and are certified as a people-friendly inn by the national ryokan association. Guests using a wheelchair or needing assistance can stay with confidence.
Traveling with children (1)
Can I stay with children?
Families with children are very welcome. The extensive accessible facilities mean families with young children can stay with confidence.
Rooms (1)
Are there rooms with an open-air bath?
We have accessible Japanese-Western rooms with their own open-air bath, especially popular with couples and families.
Facilities / Features (1)
Tell me about the live music.
Live music is performed in the inn on about 320 days a year. It is a signature service of Tamanoyu, much appreciated by guests as a form of hospitality that brings people together.
Hot springs (2)
Is there a private bath?
There are four private open-air baths, free to overnight guests: three private open-air baths with a view, Pokkari Ten-no-Yu, and the accessible private bath Haru-no-Yu, equipped with a lift for guests who need assistance. The private baths (except Haru-no-Yu) are free for 40 minutes. Please book at the front desk after check-in.
What are the qualities of the hot spring?
It is natural water piped from the Asama Onsen source. You can enjoy it in the large communal bath and the private open-air baths, and the open-air bath with a view looks out over Matsumoto.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available inside the inn. The front desk will explain how to connect.
Meals (1)
What food is served?
We serve dishes made with seasonal Shinshu ingredients. The standard plan includes dinner and breakfast.
Parking (1)
Is there parking?
Parking is available. Please check with the front desk or see the official website for details.
Other (6)
What is the address?
1-28-16 Asama Onsen, Matsumoto City, Nagano Prefecture
How do I get there?
About 20 minutes by bus bound for Asama Onsen from JR Matsumoto Station. About 15 minutes by car from Matsumoto IC on the Nagano Expressway.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
10:00.
What time is check-in?
15:00.