Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (2)
How do I get there from Shinjuku?
By train, Shinjuku to Otsuki to Fujisan Station (the Chuo Line and the Fujikyu Railway) takes about 2 hours. By highway bus, Shinjuku to Fujisan Station on the Chuo Kosoku bus takes about 2 hours. By car, Shinjuku to Kawaguchiko IC on the Chuo Expressway takes about 1 hour 30 minutes.
Is there a free shuttle from Fujisan Station?
A free shuttle bus runs from Fujisan Station on the Fujikyu Railway (formerly Fujiyoshida Station) between 13:00 and 18:00. Call us when you arrive at the station and we will collect you. Return departures the next day leave every 30 minutes from 8:00.
Events (1)
What is the nightly Reiho Taiko show?
It is a dynamic live taiko drumming performance held every evening. The spirited Reiho Taiko show is very popular with guests, who may watch it as part of their stay.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00-18:00 and check-out is 10:00. Times may differ depending on the plan, so please check the details of the plan you book.
Reservations / Cancellation (1)
Can I stay on 31 December or 1 January?
Stays on 31 December and 1 January must be booked as multiple nights. We cannot accept single-night bookings on those dates.
Traveling with children (1)
Is it enjoyable with children?
Yes, families with children are welcome. Children's activities such as the junior taiko club are held during the summer holidays. Please ask when booking about children's rates.
Rooms (1)
Are there rooms with an open-air bath?
Yes, some of the 126 rooms have their own open-air bath. Availability varies by plan, so please check when booking.
Hot springs / Baths (1)
What kinds of baths are there?
There is the rooftop open-air bath Fujisan, 35 m above the ground (opened in November 2010), plus a large communal bath, open-air baths, a private bath and a sauna. Bathing with a view of Mount Fuji is especially popular.
Highlights (1)
What are the highlights of the garden, and how large is it?
The grounds contain a large garden of about 25,000 tsubo (about 82,600 square metres), with undulating scenery set against Mount Fuji. The cherry blossom is at its best from early to mid-April and the autumn colours from early to mid-November.
Equipment (1)
Is Wi-Fi available?
Yes, we have rooms with Wi-Fi internet access. Please check when booking for details.
Meals (1)
What food is served?
We serve seasonal kaiseki cuisine using the produce of each season. Made with local Yamanashi ingredients, the dishes are a pleasure to look at as well as to taste.
Parking (1)
Is there parking? How many spaces, and what does it cost?
There is free parking for 500 vehicles (outdoor), free during your stay or lunch visit. There is no valet service.
Other (6)
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
About 8 minutes by free shuttle bus (13:00-18:00) from Fujisan Station on the Fujikyu Railway. About 15 minutes by car from Kawaguchiko IC.
What is the address?
8-1-1 Kamiyoshida Higashi, Fujiyoshida City, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.