Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How long does it take to Fuji-Q Highland?
The hotel is within walking distance of Mount Fuji Station on the Fujikyuko Line, and Fuji-Q Highland is also close by. It is convenient as a base for sightseeing around the Fuji Five Lakes.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00-22:00 and check-out is by 10:00. If you will arrive after 22:00, please contact us in advance.
Smoking (1)
Is smoking allowed?
Please check with the hotel when booking whether smoking is permitted in the rooms.
Traveling with children (1)
Can I stay with children?
We accept bookings from families with children. Children from age 0 to pre-school age sharing a bed stay free, breakfast included. However, if a bed is required the adult rate applies.
Payment (2)
Which credit cards can I use?
VISA, JCB, American Express, Mastercard, UC, Saison Card, NICOS, Diner's Club, DC and UnionPay are accepted.
How do I pay?
Payment is in advance, at check-in. VISA, JCB, American Express, Mastercard, UC, Saison Card, NICOS, Diner's Club, DC and UnionPay are accepted.
Sightseeing (1)
Are there sightseeing spots nearby?
Fuji-Q Highland, Mount Fuji (the base of the Fujiyoshida climbing route) and Kitaguchi Hongu Fuji Sengen Shrine are nearby. As Mount Fuji Station is within walking distance, bus access to the Lake Kawaguchi and Lake Yamanaka areas is also good.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please contact the front desk for details.
Meals (1)
Is breakfast included?
Breakfast is provided free of charge to all guests. It is a simple buffet with bread, scrambled eggs, sausages, soup, coffee and juice.
Parking (1)
Is there parking?
There is parking. Please contact the hotel directly for details of capacity and rates.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
2-5-1 Kamiyoshida, Fujiyoshida City, Yamanashi Prefecture
How do I get there?
About 5 minutes' walk from Mount Fuji Station on the Fujikyuko Line. Within walking distance of Fuji-Q Highland Station on the Fujikyuko Line.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.