Privacy Policy

Last updated: 2026-05-13

This is an English summary of our Privacy Policy. The legally binding version is the Japanese version. In case of any discrepancy, the Japanese version prevails.

1. Information we collect

Account info: email address, facility name, plan
Usage data: FAQ content, conversation logs, settings
Technical data: IP address, browser info, access logs

2. Purpose of use

To provide and improve the Service
To answer support inquiries
To detect and prevent fraud
To send Service-related notifications

3. Third-party sharing

We do not sell personal information. We share information with the following types of subprocessors only as needed to operate the Service: cloud infrastructure (Supabase, Vercel), AI providers (Anthropic), and telephony providers (Twilio).

4. Data retention

We retain information only as long as needed for the purposes above. Upon account deletion, we remove personal data within 30 days, except where legal obligations require longer retention.

5. Your rights

You may request disclosure, correction, deletion, or use-suspension of your personal information. Please contact us at the email address on the Contact page.

6. Cookies

We use only minimal cookies necessary for authentication and security. We do not use third-party tracking cookies.

7. Changes

We may update this policy from time to time. Material changes will be notified on the website or by email.

The full legally binding text is available in the Japanese version.