Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Notes (1)
Is there anything to watch out for in winter?
The Nishi-Azuma Sky Valley road from Urabandai is closed in winter. Snow tyres or chains are essential in winter, so please come prepared.
Access / Shuttle service (1)
How do I get there from Yonezawa Station, and is there a pick-up?
There is a free shuttle bus from JR Yonezawa Station (advance booking required), which also serves Tengendai. By car it is about 30 minutes from Yonezawa-Hachimanpara IC on the Tohoku-Chuo Expressway.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. The building has three floors and no lift, so please tell us when booking if you would like a room on the ground floor.
Experiences / Activities (1)
Are there activity plans such as painting kokeshi dolls?
We offer accommodation plans that include painting an Azuma shirozaru kokeshi doll, well received as a memento of the trip (please check the official website for current plans).
Smoking (1)
Can I smoke?
All rooms are non-smoking.
Facilities / Accessibility (1)
Is there a lift?
The building has three floors but no lift. If you would like a room on the ground floor, please discuss it with us when booking.
Hot springs (2)
What is the famous waterfall bath?
Our speciality is a bath where hot water falls dramatically from about 3 m, said to have a therapeutic effect. The tub itself has been in use for more than 400 years and is said to have been enjoyed by Uesugi Kagekatsu, the first lord of the Yonezawa domain, and by Lord Yozan.
What kind of hot spring water is it?
It is a calcium sulphate spring used straight from the source, held to promote health and ease fatigue. The spring has more than 700 years of history, and there is also a stone bath hollowed out of a great rock and open-air baths for men and women.
Sightseeing / Activities (1)
Can I use the inn as a base for the Tengendai Kogen ski area?
From Shirabu Onsen you can reach the Tengendai highlands at 1,820 m by ropeway and lift. In summer it is used for climbing and trekking and in winter as a ski area with fine powder snow, making the inn an ideal base all year.
Meals (1)
What is the food like?
Our kaiseki courses using genuine Yonezawa beef are well received (some plans let you choose between sukiyaki and shabu-shabu). The dishes make the most of seasonal local ingredients.
Parking (1)
Is there parking?
There is a car park. Please see the official website or call 0238-55-2011 for details.
Other (6)
What time is check-out?
10:00.
What time is check-in?
15:00.
What is the address?
1537 Seki, Yonezawa City, Yamagata Prefecture
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
About 30 minutes by car from Yonezawa-Hachimanpara IC on the Tohoku-Chuo Expressway. A free shuttle bus runs from JR Yonezawa Station (booking required). The Tengendai Ropeway is also accessible.
Is Wi-Fi available?
Not available.