Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Tendo Station?
About 15-20 minutes' walk from Tendo Station on the JR Yamagata Shinkansen, or about 3-5 minutes by taxi. A free pick-up service is also available; please check the official website or call for details. From Yamagata-Kita IC it is about 20 minutes by car.
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by plan. Please see the details page for your plan or the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Times may differ depending on the plan.
Accessibility (1)
What provision is there for accessibility?
The corridors are wide and designed to be easy to move through in a wheelchair, and we can accommodate detailed requests for meals. Please see the accessibility page on the official website or speak to the front desk.
Nearby sightseeing (1)
What sightseeing spots are near Tendo Onsen?
Tendo City is famous as the town of shogi, producing 95 per cent of Japan's shogi pieces. As well as the Shogi Museum and Tendo Park, known for its cherry blossom, the town is a convenient base for Yamagata Zao and Ginzan Onsen.
Traveling with children (1)
Can I stay with children?
Yes. As a large inn we are well equipped, and many families with children stay with us. Please check rates and services for children when booking.
Seasons / Notes (1)
Is there anything to be aware of when visiting in winter?
From late December to early March there is snow on the roads morning and evening, so studless tyres or snow chains are needed. Please take care according to the conditions.
Rooms (1)
What room types are there?
There are several types, including Japanese rooms and Japanese-Western rooms such as the modern Japanese deluxe rooms in the Toki-no-Hana annexe. It is a large inn with 86 rooms in total, with both non-smoking and smoking types. Please see the official website for details.
Banquets / Meetings (1)
Can I use the inn for a banquet or meeting?
Yes. As a large inn we have banquet rooms and meeting rooms. Please call or use the enquiry form on the official website to discuss details.
Hot springs (1)
What are the qualities and benefits of the hot spring?
Tendo Onsen is a sodium and calcium sulphate spring, said to help with fatigue, neuralgia, muscle pain, joint pain, frozen shoulder, poor circulation and arteriosclerosis. You can enjoy it in the large baths and open-air baths: Ai-no-Yu for men and Kurenai-no-Yu for women.
Equipment / Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available inside the inn. Please ask the front desk at check-in for connection details.
Meals (1)
What is on the menu?
There are several dining venues, including the private dining rooms of Kurazen, Tendo Dining Komorebi, the Hayama kappo restaurant with a moon view, and the private restaurant Hanaguruma. Yamagata beef and Yonezawa beef steaks, tasting courses and sukiyaki plans are popular, and breakfast is generous too.
Parking (1)
Is there parking?
Parking is available. Please check the official website or call for capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 15-20 minutes' walk from Tendo Station on the JR Yamagata Shinkansen, or about 3-5 minutes by taxi. A free pick-up service is available (please confirm). About 20 minutes by car from Yamagata-Kita IC.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1-1-30 Kamata Hommachi, Tendo City, Yamagata Prefecture