Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Cancellation (1)
When do cancellation charges apply?
For 10 guests or fewer: 30% three days before, 50% two days before, 80% one day before, and 100% on the day or no-show. For 11–20 guests, charges apply from 7 days before; for 21–30 guests, from 10 days before. Details vary by group size.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00–19:00, check-out is 11:00. For early arrivals, the entrance is open 24 hours and you can rest in the lobby. Reception opens at 7:00, and bathing is available until 9:30.
Smoking (1)
Is the building entirely non-smoking? Where can guests smoke?
The entire building is non-smoking. Smoking is permitted in the entrance area and at the smoking corner next to the 1st floor elevator.
Basic information (5)
What is the address?
Nozawa-Onsen, Myoko City, Niigata Prefecture 549-6
How do I get there?
Complimentary shuttle available from Myoko-Kogen Station on the Shinano Railway Kita-Shinano Line (reservation required). By car: take the Myoko-Kogen IC via Prefectural Road 39. From Tokyo: use the Kan'etsu and Joshin'etsu expressways. From Nagoya: use the Chuo, Nagano, and Joshin'etsu expressways. From Kanazawa/Niigata: use the Hokuriku and Joshin'etsu expressways. By train: take the Hokuriku Shinkansen from Tokyo Station to Nagano Station, then transfer to the Shinano Railway and get off at Myoko-Kogen Station.
Is there parking?
Yes, it is available. Please contact the facility for details.
What time is check-out?
11:00.
What time is check-in?
15:00.
Traveling with children (1)
Can young children stay?
Young children may stay. For meal-only reservations, please contact us. Day-trip reservations are accepted by phone.
Payment (1)
What payment methods are accepted?
Payment is requested at checkout. We accept cash or credit cards (VISA, Mastercard).
Facilities (2)
What shared facilities are available in the building?
We have a dining area, banquet hall, lobby, gift shop, and large bath and open-air bath (Tatami-no-yu and Ishi-no-yu). Coffee is available for self-service in the lobby (8:00–10:00, 15:00–21:00). The gift shop sells local crafts and specialty items including Koshihikari rice and kanzuri (chili paste).
Is there storage for winter sports equipment like skis?
We provide lockers and a drying room for skis and snow boots, so you can enjoy winter sports with peace of mind.
Hot springs (3)
What hot spring facilities are available?
There are two areas: Tatami-no-yu and Ishi-no-yu, each with a large bath and open-air bath. Both feature source-fed natural hot springs with no recirculation, flowing from the foothills of Mount Myoko. The water is said to have skin-beautifying properties.
Are there rooms with hot springs attached?
We offer 3 types of rooms with hot spring baths: Kasetsu (suite Japanese-Western), Mizuyuki (Japanese-Western), and Hosoyuki/Koyuki (Japanese-style twin). All are limited to 1–2 rooms per day. The hot springs are source-fed with no recirculation.
Do you offer day-trip bathing?
Day-trip reservations are accepted by phone at 0255-87-2102. Reception hours are 8:00–18:00.
Shuttle service (1)
Is there shuttle service from the nearest station?
We provide shuttle service to Myoko Kogen Station on the Shinano Railway Kita-Shinano Line. Please mention this when making your reservation. Please note: do not confuse this with Joetsu Myoko Station.
Meals (1)
Where and what kind of meals are served?
Both breakfast and dinner are served at the semi-private dining area Kirakunotei. The menu focuses on local cuisine featuring nodoguro (blackthroat seaperch), Echigo beef, and vegetables and wild vegetables from the Myoko highlands. There is also a sunken hearth seating option.
Parking (1)
Is there parking?
There is a parking lot in front of the inn. Please park in an available space. If you arrive early in the morning, you can use the lot in the same way, but please leave your car keys at the front desk.