Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 7, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I access from Joetsu-Myoko Station?
Free shuttle bus from JR Hokuriku Shinkansen Joetsu-Myoko Station West Exit: approximately 25–30 minutes (reservation required by 5:00 PM the previous day). By car: approximately 10 minutes from Arai Smart IC on the Joshinetsu Expressway (7 km).
Activities (1)
Are there summer activities?
During the green season, we offer Japan's largest zipline, tree adventures for both adults and children, and a garden pool. The zipline experience, which feels like flying, is especially popular.
Skiing / Activities (1)
Can I ski or snowboard?
In winter, you can enjoy skiing and snowboarding on slopes known for heavy snowfall and excellent powder snow in Japan. There are 15 courses total, suitable for beginners to advanced skiers.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Please note that if you exceed the check-in time without prior notice, your reservation may be treated as a cancellation. If you will be late, please contact the hotel.
Pets (1)
Can I bring a pet?
Please contact the hotel in advance regarding pets. We recommend checking the latest official information for facility conditions.
Traveling with children (1)
From what age do children require a charge?
Children aged 0–12 can share a bed with parents free of charge, up to 2 children per room, with a maximum of 1 child per bed. Cribs are available for children up to 12 months old (limited availability; advance confirmation required).
Payment (1)
Is a credit card required at check-in?
From December 5, 2025 onwards, a credit card must be presented at check-in as a deposit for any additional charges during your stay (room charges). If you do not have a card, additional purchases can be paid at each shop on a cash basis.
Hot springs / Baths (1)
Is there a hot spring? What kind of facilities does it have?
We offer a natural hot spring facility called "Hoshizora Onsen" (Star Sky Hot Spring). The open-air bath features a jacuzzi where you can enjoy warm, gentle water. You can experience the scenery of all four seasons—fresh green in spring, cicada calls in summer, autumn foliage, and snowy landscapes in winter. The facility includes a mist sauna for women and a dry sauna for men.
Equipment (2)
Are there fitness facilities?
There is a fitness gym for guests (free, 6:30–21:00). It includes training zones for cardio and strength training, plus a stretch zone. Indoor and outdoor pools are also available for an additional fee.
Is Wi-Fi available?
Wi-Fi is available in all guest rooms. A business center with workstations is also available for workationing (paid; advance reservation required).
Meals (1)
What style of meals are served?
You can enjoy dishes made with abundant local Echigo ingredients and local sake. Breakfast is available as a buffet or Japanese set meal (7:00–9:30). Dinner is by reservation only and requires advance booking via the official website.
Parking (1)
Is there parking? What is the charge?
Parking is free. In winter, studless tires and chains may be required. Please note that Arai Smart IC is only accessible with ETC-equipped vehicles.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the check-out time?
11:00.
Is there a parking lot?
Yes, it is available. For details, please contact the facility directly.
What is the address?
Ryoshinji 1966, Myoko, Niigata Prefecture
How do I access the facility?
Free shuttle bus from JR Hokuriku Shinkansen Joetsu-Myoko Station: approximately 25–30 minutes (reservation required by 5:00 PM the previous day). By car: approximately 10–15 minutes from Arai Smart IC on the Joshinetsu Expressway (7–10 km).
What is the check-in time?
15:00.