Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in the rooms?
All rooms are equipped with wireless Wi-Fi. You can use it free of charge during your stay.
Other (1)
What are the phone inquiry hours?
Phone inquiries are accepted daily from 7:00 to 21:00 at 0269-33-4126. Please feel free to contact us with any questions about reservations or your stay.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00–18:00 (varies by plan), and check-out is by 10:00. If you need to depart early, please settle your bill the day before.
Reservations / Discounts (1)
Are there any benefits to booking through your official website?
Guests who register as members on our official booking site receive a 5% discount on accommodation rates. We also offer dynamic package plans where you can book the shinkansen and accommodation together.
Basic information (4)
What time is check-out?
By 10:00.
What time is check-in?
15:00–18:00.
Is there a parking lot?
Yes, it is available. For details, please contact the facility.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Rooms (2)
What types of guest rooms do you have?
We offer 7 types of rooms with a total of 44 rooms: Japanese-style 8 tatami, Japanese-style 10 tatami, special Japanese-style 18 tatami, Japanese-Western style (twin bed plus 8 tatami area), open-air bath attached Western room "Issanoma," open-air bath attached Japanese room "Miyunanoma," and open-air bath attached Western room "Sakuranoma." We can accommodate families and small groups.
Are there rooms with outdoor hot spring baths?
Yes, we have 3 special rooms with outdoor baths (Isshu no Ma, Biyu no Ma, and Sakura no Ma). All feature 100% source water flowing directly into the outdoor bath in your room, where you can enjoy the hot spring while taking in the mountain views. Additionally, these rooms come with upgraded meal options compared to other rooms.
Banquets / Facilities (1)
Can we use the facility for banquets or large groups?
Yes, we have a banquet hall that can accommodate up to 130 people (2nd and 8th floors). The tatami rooms are equipped with Japanese-style tables and chairs, and we accommodate guests with mobility concerns. At "Yataroan" on the 2nd floor, you can also enjoy a karaoke party as an after-party.
Payment (1)
What payment methods are accepted?
Cash, credit cards, QR code payment, QuickPay, Apple Pay, and IC transit cards are accepted.
Facilities (1)
What floor are the front desk and facilities on?
The front desk and lobby lounge are on the 3rd floor. From the lounge you can see the town of Yudanaka, the Northern Shinano five peaks, and beautiful sunsets. We also have a souvenir shop and bar counter in the building.
Day trips (1)
Do you offer day-use bathing or day-use plans?
Yes, we offer day-use plans. You can enjoy our signature hot spring and meals as a day visitor. Please check the day-use page on our official website for details.
Hot springs (2)
What hot spring facilities do you have?
We offer a large public bath (indoor with jacuzzi), large public bath open-air bath, two private open-air baths on the roof (Hotaru no Yu and Kotefu no Yu), and a foot bath in front of the entrance. The private rooftop open-air baths offer views of the onsen town's night lights and starry skies.
What kind of hot spring water is it?
Weakly alkaline simple spring water (known as water that beautifies the skin), blended from three fresh sources that have just emerged from underground. It is 100% natural hot spring water with source water flowing directly, no added water. A hot spring keeper maintains it rigorously, and it is highly rated by hot spring enthusiasts.
Meals (1)
What meals are served? What kind of cuisine can we enjoy?
We serve seasonal mountain delicacies from Shinshū, natural river fish raised in the clear waters of the Chikumagawa River, and fresh vegetables. Popular dishes include "Shinshū Premium Beef" (a top brand from Nagano Prefecture) and our signature grilled wild shiitake mushrooms. We also offer plans without meals or with dinner only.
Parking (1)
Is there a parking lot? Is there a charge?
We provide a free, unroofed parking lot with approximately 35 spaces directly in front of the facility. Please hand your car keys to the front desk upon arrival.