Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get to the inn from Hakone-Yumoto Station?
It is approximately 13 minutes on foot from Hakone-Yumoto Station. A microbus is also available from the station. From Shinjuku Station, it is approximately 90 minutes by train.
Inquiries (1)
What is the inn's phone number?
For inquiries and reservations, please call 0460-85-5511. Our fax number is 0460-85-5856.
キャンセル・変更 (1)
How do I cancel or change my reservation?
You can make changes or cancellations through the "Reservation Modification" or "Reservation Cancellation" page on our official website's online system. You can also call us at 0460-85-5511.
Plans (1)
Do you offer day-use plans?
Yes, we offer day-use plans. For details, please check the "Day-Use Plan" page on our website or call us at 0460-85-5511.
Reservations / Prices (1)
Is booking on the official website a better deal?
We guarantee the best rate on our official website, offering the lowest prices available online. If you find a lower rate for the same conditions on another website within 12 hours of booking, simply show us at check-in and we will match that rate.
Basic information (2)
What is the address?
88 Tōnōsawa, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture
How do I access the inn?
Approximately 13 minutes on foot from Hakone-Yumoto Station. Microbus service available from Hakone-Yumoto Station. Approximately 90 minutes by train from Shinjuku Station.
Rooms (1)
What types of guest rooms are available?
We offer a variety of rooms with individual character and atmosphere, ranging from traditional-style rooms that make generous use of fine woods, to rooms with private open-air baths, all crafted with the skill of our artisans.
Facilities (2)
What are the distinctive features of the building?
This is a wooden high-rise structure built in the mid-Taisho period and is designated as a Registered Tangible Cultural Property of Japan. It is a prestigious historical building constructed with timber that is now difficult to obtain and using techniques that cannot be replicated.
Do you have an annex?
Yes, we have an annex. For details, please check the "Annex" page on our official website or call us at 0460-85-5511.
Hot springs (2)
What type of hot spring water is it?
It is a gentle alkaline simple hot spring with water sourced directly from the spring. A specialist called a "yūban" (hot spring manager) adjusts the water temperature daily to ensure a comfortable bathing experience.
How long has this hot spring been operating?
This is a historic hot spring that opened as a therapeutic spa in Hakone Tōnōsawa in the 19th year of Keichō (1614). Our origins date back approximately 400 years.
Meals (2)
What is the dining like?
We offer seasonal kaiseki-style cuisine featuring mountain produce from Hakone and seafood from Sagami Bay and Odawara. You can enjoy these colorful, seasonally-inspired dishes in our Taishō-period architecture dining hall.
Where is dinner served? Is it in your room?
Meals have traditionally been served in your room, but as of February 15, 2026 we will be moving to serving meals at our "Dining Hall." We apologize for any inconvenience from moving within the building and appreciate your understanding.