Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Yamagata Station?
Take the Yamako bus for Zao Onsen from JR Yamagata Station, alight at the last stop, the Zao bus terminal, and come on by free shuttle bus or on foot. The journey takes about 40-45 minutes.
Activities (2)
What activities are there?
There is a pool in the hotel and terraces for watching the stars and the sunset, and you can choose from more than 50 activities: trekking in summer and skiing in winter, and much else through the year.
How can I ski in winter?
The hotel is close to Zao Onsen ski area and has a drying room for ski gear. In winter you can ski and snowboard.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00-19:00 and check-out is 10:00. Times may differ by plan, so please check the details of the plan you have booked.
Rooms (1)
How many rooms are there, and what types?
There are 30 to 40 rooms, mainly bedrooms, with exceptional views from the upper floors. Many look out over the Zao mountains, with fresh green in spring, autumn leaves and snow in winter.
Facilities (1)
Who designed the hotel?
The exterior was designed by the world-renowned architect the late Tange Kenzo, and the furniture was coordinated by the industrial designer Okuyama Kiyoyuki.
Hot springs (2)
What kind of hot spring water is it?
It is the strongly acidic sulphur water of Zao Onsen, used straight from the source. The spa Yururi is open 24 hours, and the water is popular as a beautifying bath.
Can I visit the baths at the group's other hotels?
You can use the hot springs at several hotels in the Meito Ichimon Takamiya group free of charge, so you can enjoy Zao Onsen in a variety of baths.
Highlights (1)
Can I see the sunset or a sea of cloud?
From three distinctive terraces you can take in the sunset, seas of cloud and magnificent seasonal views of the Asahi range and the Zao mountains.
Meals (1)
What is the food like?
We serve creative seasonal dinners built on Yamagata ingredients: courses using Yamagata beef and produce from Shonai, along with sake and wine from the prefecture's breweries and wineries.
Parking (1)
Is there parking?
Yes, there is a car park. By car it is about 30 minutes from Yamagata-Zao IC.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 40-45 minutes on the bus for Zao Onsen from JR Yamagata Station, alighting at the Zao bus terminal, then on foot or by free shuttle bus. About 30 minutes by car from Yamagata-Zao IC on the Yamagata Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1118-7 Sandogawa, Zao Onsen, Yamagata City, Yamagata Prefecture