Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 7, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Is it easy to access the ferry to Sado Island?
The Sado Kisen ferry terminal is approximately 7 minutes on foot away—excellent access. The location is very convenient as a base for pre- or post-tour stays when visiting Sado Island.
How do I get here from Niigata Station?
Approximately 5 minutes by taxi from the Bandaiguchi exit of JR Niigata Station. If using the route bus (Line 17) bound for Sado Kisen, it takes approximately 13 minutes and stops at Toki Messe, then 1 minute on foot. A complimentary shuttle bus also runs from the Bandaiguchi exit of Niigata Station (please check current operating status with the hotel).
Amenities (1)
What amenities are provided in the rooms?
Guest rooms are equipped with a hairdryer, television, refrigerator, and LAN cable. The hotel also provides rental computers (limited availability, advance reservation required), a shop, ATM, luggage storage, and laundry service.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is by 11:00 AM. Times may vary depending on your plan. All rooms are on the 22nd floor and above, so you can wait in the lobby before check-in.
Business travel (1)
Can the hotel be used for conventions and business events?
Coordination with the adjacent Niigata Convention Center "Toki Messe" is possible. The hotel is also equipped with banquet halls and meeting rooms, and accommodates MICE.
Rooms / Views (1)
What is the view like from the guest rooms?
All rooms are located on the 22nd floor and above, offering views of the majestic Japan Sea, Sado Island in the distance, and the Niigata cityscape extending far into the distance. At night, illuminated cityscapes unfold, and you can enjoy different aspects of Niigata depending on which direction your room faces.
Facilities (1)
Is there an observation deck?
There is an observation deck at 125 metres above ground on the top floor (31st floor), offering 360-degree panoramic views of Niigata city, the Japan Sea, and the Shinano River. It is popular as one of Niigata's best scenic spots, not only among hotel guests.
Equipment (1)
Is Wi-Fi available?
High-speed internet connection is provided free throughout the facility. Guest rooms have wired LAN and wireless LAN (Wi-Fi); the lobby, restaurants, and banquet halls have wireless LAN (Wi-Fi). For Wi-Fi access, please inquire about the password at the front desk.
Meals (2)
What restaurants do you have?
An all-day dining restaurant serving varied cuisine from breakfast (6:30–9:30 AM), a Chinese restaurant specializing in Cantonese cuisine (11:30 AM–9:00 PM), a bar, and a lounge. Our "Niigata Sake Lounge Yorinase" featuring local Niigata sake is also popular.
What is included in the breakfast?
Breakfast is served buffet style (paid). A wide selection of menus featuring Niigata ingredients is available, including Niigata-grown Koshihikari rice, fluffy omelettes, and local dishes.
Parking (1)
Is there a parking lot? What is the charge?
You can use the parking lot in the hotel (Bandaijima Building) or the Bandaijima parking areas (A–E) around Toki Messe. For guests, the rate is 1,500 yen per night for standard vehicles. On weekends and holidays when it is busy, the hotel parking lot may be full, in which case please use the nearby Bandaijima parking facilities.
Other (6)
How do I get here?
About 5 minutes by taxi from JR Niigata Station Bandai Exit, about 13 minutes by route bus (Line 17) to Toki Messe stop and 1 minute on foot. About 7 minutes on foot to the Sado Kisen ferry terminal. About 20 minutes by taxi from Niigata Airport.
What time is check-in?
2:00 PM.
What is the address?
5-1 Bandai-jima, Chuo Ward, Niigata, Niigata Prefecture
Do you have parking?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is checkout?
11:00 AM.