Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 10, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Internet (1)
Can I use Wi-Fi?
All rooms have free internet access (Wi-Fi and wired LAN). LAN cables are provided in the rooms as well.
Access (2)
How do I get from the airport?
From Yamagata Airport, take the airport shuttle bus for about 40 minutes and get off at Yamagata Station, which connects directly. From Sendai Airport, take a route bus for about 85 minutes.
How do I get to the hotel from Yamagata Station?
You can arrive in 0 minutes on foot (directly connected) from the JR Yamagata Station ticket gate. Both the Yamagata Shinkansen and local trains are accessible. It's also a convenient location, 0 minutes on foot from taxi and bus stands.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. If you wish to check in early or check out late, please contact the hotel in advance.
Rooms (1)
What types of guest rooms are available?
We offer 224 rooms across the main building and south building. We have 11 types of rooms including single, double, twin, Japanese-Western hybrid, and suite rooms, accommodating from 1 guest to families and groups.
Payment (1)
Can I use a credit card?
We accept major cards including VIEW Card, JCB, VISA, UC, DC, NICOS, Diners Club, Saison, Mastercard, American Express, and China UnionPay.
Non-smoking / Smoking (1)
Do you have smoking and non-smoking rooms?
We have both non-smoking and smoking rooms available. Please let us know your preference when booking.
Luggage / Services (1)
Can you store luggage or arrange delivery?
We can store luggage before and after check-in at the front desk. We also handle delivery services at the 1st floor front desk, and cardboard boxes are available for a fee.
Meals (1)
What does breakfast consist of?
You can choose between Japanese "Mogami-tei Set" or Western "GARE Plate". Both feature ingredients sourced from Yamagata Prefecture.
Meals / Restaurants (1)
What restaurants are available?
We have "Saigoku-tei," where you can enjoy Yamagata beef and Yonezawa beef prepared teppanyaki-style or as kaiseki, and "La Gare," a brasserie and bar serving local sweets and cocktails.
On-site services (1)
Can I get a massage in my room?
In-room massage service is available between 18:00 and 25:00. Availability may be limited depending on bookings, so please confirm in advance.
Parking (1)
Is there a parking lot? What is the rate?
You can use the hotel's dedicated metro parking garage (approximately 50 spaces, ¥1,000 per night) and partner facilities: Times Yamagata Station Building parking lot (approximately 500 spaces, ¥500 per night) and Times Yamagata Station West Exit parking lot (approximately 260 spaces, ¥500 per night). Reservations are not required.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
1-1-1 Kasumi-cho, Yamagata-shi, Yamagata Prefecture
How do I get there?
0 minutes walk from JR Yamagata Station (direct connection). About 10–15 minutes by car from Yamagata Zao IC. About 40 minutes by shuttle bus from Yamagata Airport.
What time is check-in?
15:00.
Is there a parking lot?
Yes, we have parking available. Please contact the facility for details.
What time is checkout?
11:00.