Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Is it easy to access Kobe Harbour and Harborland?
The hotel is located in Harborland, and you can reach shops and restaurants along the waterfront on foot. Kobe Port Tower and Meriken Park are also nearby, making our hotel an ideal base for sightseeing in Kobe.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 12:00. These times may differ depending on your plan. We can store your luggage before check-in and after check-out.
Reservations (1)
What benefits do you get from booking through the official website?
When you book through our official website, we give you a 2,000 yen facility credit per adult guest. This will be deducted at checkout based on the number of guests (cannot be applied to room charges).
Rooms (3)
How many rooms are there in total?
We are a small luxury hotel with 70 rooms in total. You can enjoy attentive service and a quiet private space that comes with a limited number of rooms.
Do all rooms have a jacuzzi bath?
Yes, all guest rooms are equipped with a large jacuzzi bath. You can enjoy bathing in a private spa-like atmosphere.
Do all rooms have a terrace?
All 70 rooms have a terrace, and all rooms have ocean views. In spacious rooms of 70 square metres or more, you can enjoy views of Kobe Harbour and the night scenery from your terrace.
Facilities (1)
Do you have spa and beauty facilities?
We have sauna and aesthetic facilities. We also provide a full range of guest services including a car wash and laundry service.
Special occasions (1)
Can you arrange special services for anniversaries and celebrations?
We offer services tailored to special occasions such as wedding anniversaries, birthdays, and proposals. Please consult with us at the time of booking or through our official website for details.
Meals (2)
Until what time can you use room service?
Room service is available 24 hours. You can use it according to your stay, such as an elegant breakfast on the terrace or dinner in your room.
How is breakfast served?
Breakfast is served in room service style in your room or on the terrace. An elegant breakfast on the open terrace overlooking the sea, where you can feel the ocean breeze, is a popular way to spend time at our hotel.
Parking (1)
Is there parking? How much does it cost?
Yes, we have a car park. The standard rate is 1,000 yen per night. DIAMOND members may receive complimentary parking with reservations made through Relux. Please check our official website for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00.
What time is check-out?
12:00.
What is the address?
7-2 Hashibacho, Chuo Ward, Kobe City, Hyogo Prefecture
How do I get there?
About 10 minutes walk from JR Kobe Station / About 4 minutes walk from Minato Motomachi Station (Subway Kaigan Line) / About 5 minutes by car from Kyobashi Exit on the Hanshin Expressway Route 3
Is there parking available?
Parking is available. For details, please contact the facility.