Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 1, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Is there a free shuttle bus from Sannomiya or Shin-Kobe Station?
Yes, a free shuttle bus runs between Sannomiya Station, Shin-Kobe Station and the hotel. Departures from Sannomiya run every 20 minutes between 9:00 and 21:40. Please see the official website for the full timetable.
How do I get there from Kobe Airport?
Take the Port Liner from Kobe Airport and change at Sannomiya for Shimin-Hiroba Station on the Port Liner, about 25-30 minutes in all. Shimin-Hiroba Station is directly connected to the hotel.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may differ by plan, so please check your booking.
Business travel (1)
What facilities are there for business use?
There are 37 banquet rooms, suitable for business meetings and events of all sizes. Guests on the executive floor can also use the business support services of the dedicated concierge.
Plans (1)
Is there a plan for a long stay?
There is a long-stay plan, Kobe Residence, for extended stays on business or for tourism. Please see the official website or ask at the front desk for details.
Rooms (3)
Are there rooms with a balcony?
The south wing has spacious rooms with a balcony. Their design takes its cue from resorts in the south of France, and they are popular with families and groups.
What does the executive floor offer?
The Oval Club executive floors on levels 25-28 of the main building form a special floor of 58 rooms. It includes drinks and breakfast in the private lounge, check-in and check-out handled by a concierge, and a welcome tea service that changes each month.
What is the night view from the rooms like?
The view is our pride, from a hotel on Port Island surrounded by sea on all sides. The north side of the upper floors of the main building looks over the lights of Kobe, and the south side over the sea towards Kobe Airport.
Facilities (1)
Is there a pool or fitness facility?
There is an athletic (fitness) facility. For the latest information on the pool, please check the official website (portopia.co.jp) or ask at the front desk.
Meals (1)
How many restaurants are there, and what kinds?
There are 13 restaurants and bars in the hotel, covering French, teppanyaki, Japanese and Chinese cuisine among others. Some, such as the Sky Grill Buffet on the 30th floor of the main building, have a night view.
Parking (1)
Is there parking?
There is a car park. Please check the official website (portopia.co.jp) or call 078-302-1111 for charges and capacity.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Directly connected to Shimin-Hiroba Station on the Port Liner (about 10 minutes from Sannomiya). A free shuttle bus runs from JR Sannomiya Station and Shin-Kobe Station (about 15-20 minutes).
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
6-10-1 Minatojima Nakamachi, Chuo Ward, Kobe City, Hyogo Prefecture