Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get there from the nearest station, and is there a pick-up?
Change at Kobuchizawa Station on the JR Chuo Line to the JR Koumi Line, about 15 minutes to Kai-Oizumi Station, then about 15 minutes' walk or 3 minutes by taxi. The hotel also offers a pick-up service; please contact us for details.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Check-out can be extended by up to 3 hours subject to room availability, at 25 per cent of the room rate. Times may differ by plan.
Plans / Prices (1)
What is included in the all-inclusive plan?
The room rate includes dinner, breakfast, basic drinks at the lounge (with appetizers), and use of the large bath. Meal inclusions vary depending on your room plan.
Meetings / Banquets (1)
Do you have conference rooms and banquet halls?
We have banquet halls and conference rooms that can accommodate large conferences, academic meetings, and events. We can accommodate groups of any size. Please contact the hotel for details.
Children / Families (1)
Are there facilities for children?
On the first basement level there is the all-weather activity facility Mori no Hachi, a children's area free for hotel guests. It can be used from 14:00 on the day of check-in and is not open to day visitors.
Facilities / Activities (1)
Tell me about the rooftop "Yatsugatake SoRa Deck."
The "Yatsugatake SoRa Deck" on the rooftop offers starry night skies. It is available for free use during designated hours without reservation. We also offer a special program limited to one group per day where you can enjoy the night sky exclusively with a stargazing guide.
Hot springs / Baths (1)
Tell me about the hot spring facilities.
There is a hot spring with a Japanese-style open-air bath, a bathing hall and a sauna, where you can bathe while looking out at the natural scenery of the Yatsugatake mountains. Use of the bathing hall is included in the all-inclusive plans.
Views / Location (1)
What is the view like?
The hotel stands on high ground at about 1,000 m, in an excellent position with Mount Fuji and the Southern Alps to the south and the Yatsugatake range to the north. From the room windows you can enjoy the mountains through the seasons.
Non-smoking / Smoking (1)
Can I smoke?
The entire facility is non-smoking. Smoking is only permitted in the designated smoking booths.
Equipment (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Meals (1)
What kind of food do you serve?
Both dinner and breakfast are served buffet-style, featuring local Yamanashi ingredients and regional dishes such as houtou. The lounge offers red wine, white wine, beer, and soft drinks.
Parking (1)
Is there parking?
There is parking on the hotel premises. In winter, we recommend having studless tires or tire chains installed.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
8240-1039 Nishiide, Oizumicho, Hokuto City, Yamanashi Prefecture
How do I get there?
From Kobuchizawa Station on the JR Chuo Line, take the JR Koumi Line about 15 minutes to Kai-Oizumi Station, then about 15 minutes' walk or 3 minutes by taxi (a pick-up is available). By car it is about 20 minutes from Nagasaka IC on the Chuo Expressway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Yes, parking is available. Please contact the facility for details.