Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Yamagata Station?
About 45 minutes by local bus bound for Zao Onsen from JR Yamagata Station. Call the hotel once you reach the bus terminal and a shuttle can pick you up.
Access / Shuttle service (1)
Is there a shuttle from Zao Onsen Bus Terminal?
A shuttle runs between the hotel and Zao Onsen Bus Terminal. Please call the hotel once you reach the bus terminal.
Activities (2)
What can I enjoy in summer?
Sightseeing at Goshikinuma (Okama), the symbol of Zao, is popular in summer. It is about 30 minutes by car from the hotel, and the caldera lake changes colour with the light.
Can I ski in winter?
Zao Onsen Ski Resort is right in front of the hotel, so you can enjoy skiing and snowboarding to the full. Zao's famous winter snow monsters (ice monsters) can also be seen about 30 minutes away by car. The Zao Ropeway takes you up to the snow monster field.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00.
Reservations / Prices (1)
Is it cheaper to book on the official website?
Booking on the official website (zaoastraea.com) gives the best rate (best rate guarantee).
Hot springs / Baths (2)
What are the qualities and benefits of the hot spring?
It is a strongly acidic alum and green vitriol spring containing hydrogen sulphide, said to help with wounds of all kinds, chronic skin conditions, weak constitution, chronic women's complaints, diabetes, high blood pressure, arteriosclerosis and general well-being.
What is the view from the open-air bath like?
Our natural hot spring open-air bath, with its sweeping view, looks out over the magnificent Zao sunset and is highly popular with guests.
Sightseeing / Nearby information (1)
Are there sightseeing spots nearby?
Risshakuji (Yamadera), famous from Matsuo Basho's haiku, is about 30 minutes away by car, and the Zao Ropeway gives access to the snow monster field.
Parking (1)
Is there ample parking?
There is a large car park, free for overnight guests.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 45 minutes by local bus bound for Zao Onsen from JR Yamagata Station. A shuttle runs between Zao Onsen Bus Terminal and the hotel (please call on arrival).
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Yokokura-hoka 5 Kokuyurin 236 Rinpan, Zao Onsen, Yamagata City, Yamagata Prefecture