Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Can I use Wi-Fi?
Yes, Wi-Fi is available.
アクセス (1)
Is there a shuttle service?
We offer shuttle service from Maibara Station. By taxi from Hikone or Maibara Station takes approximately 10 minutes. Please confirm details with the hotel at the time of booking.
アクティビティ (1)
What activity facilities are available?
We have tennis courts, 3×3 basketball courts, futsal courts, and a kids' area with play equipment and striders. Water sports such as SUP and kayaking are also available in the surrounding area.
チェックイン (1)
What are the check-in and checkout times?
Check-in is at 15:00 and checkout is at 11:00. Times may vary depending on your plan.
ペット (1)
Can I stay with a pet?
Yes, 9 out of 12 villas in our glamping area are dog-friendly. We have both private and shared dog runs so you and your dog can stay comfortably.
子連れ (1)
Are there facilities for children?
We have a picture book corner in the lobby and a kids' area with colorful play equipment, a futsal court for children, and a grass area with ride-on toys like striders.
施設 (2)
Is there a pool?
We operate an outdoor pool during the summer season. Guests can use it free of charge during operating hours between check-in and check-out (day-use is not available).
What kind of facility is the observation lounge?
"Lake Lounge Ōmi" on the top floor (10th floor) is an observation lounge with 360-degree panoramic views of Lake Biwa and the Hira mountain range. It features a mini library, select shop, and free drink booth, and is available for guests to use freely during their stay.
温泉・風呂 (1)
Is there a hot spring?
You can use our private hot spring "Biwa Lake Matsubara Onsen (sodium bicarbonate spring)" with a large public bath, open-air bath, sauna, and jet bath. Some guest rooms also feature private open-air baths (up to 125 sqm and larger).
食事 (1)
What are the meal options?
Our restaurant serves beautiful and healthy Japanese and Western set courses using fresh, locally-sourced ingredients. You can enjoy seasonal dishes that showcase the bounty of Lake Biwa.
駐車場 (1)
Is there a parking lot? How much does it cost?
Free outdoor parking is available with approximately 160 spaces (164 spaces). No charge.
Other (6)
How do I get there?
By car: approximately 12 minutes from Hikone IC, approximately 15 minutes from Maibara IC. By train: approximately 10 minutes by taxi from Hikone or Maibara stations (shuttle service available from Maibara Station).
What time is checkout?
11:00.
What time is check-in?
15:00.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What is the address?
〒522-0341 1435-91 Matsubara-cho, Hikone, Shiga
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.