Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Internet access is available in all guest rooms. Please check the front desk or official website for details.
Access (1)
How do I get there from JR Kyoto Station?
From JR Kyoto Station to JR Otsu Station takes about 10 minutes (2 stations). From the north exit of JR Otsu Station, it is about 5 minutes by free shuttle bus to the hotel. Alternatively, it is about a 5-minute walk from Keihan Biwako Hamaotsu Station.
Cancellation (1)
When does a cancellation charge apply?
For direct hotel bookings, cancellation charges are 30% the day before, 80% on the day of arrival, and 100% for no-shows. For reservations through booking sites or travel agencies, their respective terms apply.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. There is no strict check-in time limit, but if you will arrive after 20:00, please contact us in advance. Times may vary depending on your room rate plan.
Accessibility (1)
What accessibility features do you have?
The entrance, corridors, guest rooms, restaurants, and elevators are wheelchair-accessible. Free wheelchairs are available for loan, and there are 2 accessible parking spaces each on the 1st and 2nd floors. Shower chairs and flash bells are also available for loan (advance inquiry required).
Lounge (1)
Is there a dress code for the club lounge?
The club lounge recommends smart casual. We may decline entry for overly casual attire.
Traveling with children (1)
Can I stay with children?
Preschool children stay free on a shared bed (no facility charge). Elementary school children are ¥2,200 (tax and service charge included). Dinner buffet is ¥3,700 for ages 5 to elementary school, and breakfast buffet is ¥1,750 per person (separate charge, payable on-site).
Rooms (1)
Can you see Lake Biwa from all guest rooms?
All 175 rooms are on the Lake Biwa side and offer lake views. Some rooms have balconies (except Vista type), and you can enjoy the scenic beauty of the lake through the seasons from your room.
Hot springs / Large public baths (1)
Is there hot spring or a large bath?
On the 4th floor there is a natural hot spring "Ruri Onsen Ruri no Yu" with an open-air bath, large bath, and sauna. Separate facilities for men and women are available (including time-slot rotation), and all guests can use them.
Luggage (1)
Can I leave my luggage before check-in?
Yes, we can store your luggage before check-in. Please let the front desk know when you arrive.
Meals / Restaurants (1)
What restaurants are available?
There are 3 restaurants: Japanese "Nihon-ryori Oomi", teppanyaki "Teppanyaki KIZAHASHI", and Italian "Italian Dining Bellargo", plus a club lounge and bar. Breakfast is an order-buffet featuring ingredients from Shiga Prefecture.
Parking (1)
Is there a parking lot? Is there a charge?
There is free parking for 155 vehicles. Please bring your parking ticket to the front desk when using your car. Please note that usage may be restricted during certain events such as fireworks festivals.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00
How do I get there?
About 5 minutes on foot from Keihan Biwako Hamaotsu Station, about 5 minutes by shuttle bus from JR Otsu Station, about 10 minutes from Meishin Otsu IC
Is there a car park?
Yes, parking is available. Please contact the facility for details.
What is the address?
2-40 Hamamachi, Otsu, Shiga
What time is check-out?
11:00