Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the facility. Please check with the front desk for details.
Access (1)
Is there a free shuttle bus from Nagano Station?
We offer a free shuttle bus from JR Nagano Station (reservation required). By car, it is approximately 2 minutes from the Nagano IC, making access very convenient.
Activities (1)
Are there hands-on activities nearby?
Around the Matsushiro area you can enjoy hands-on activities such as soba noodle making, oyaki (filled pancakes) making, and pottery. Please see the tourism information page on our official website for details.
Check-in / check-out (2)
What are the check-in and check-out times?
Check-in is 3:00 PM and check-out is 11:00 AM. For all-inclusive plan guests, lounge service is available from check-in until check-out.
Does check-in get crowded?
During peak times on weekends and holidays, we expect congestion between around 3:00 PM and 5:00 PM. We recommend arriving with extra time or coming during an earlier time slot.
Traveling with children (1)
Can families with children stay comfortably?
In April 2026, our new lounge "Waraunzi," the largest in the group, will open with four play rooms in a spacious environment where children can enjoy themselves.
Facilities (1)
What kind of facility is the lounge?
We have a lounge where you can enjoy sparkling wine, beer, coffee, tea, and herbal water. Additionally, "Waraunzi" opening in April 2026 will offer all drinks including alcohol and snacks for free.
Hot springs / Baths (1)
What kind of hot spring and bathhouse facilities do you have?
We have a large public bath with an outdoor rock bath, indoor bath, and sauna fed by Matsushiro Hot Spring (sodium chloride spring). The water is known for warming you to the core. It is available from 3:00 PM in the evening until 10:00 AM the next morning (last entry 30 minutes before closing).
Sightseeing (1)
How do I access sightseeing spots in Nagano like Zenkoji Temple?
It is convenient to access historical sites like the National Treasure Zenkoji Temple and Matsushiro Castle by car. It is also well-located as a base for visiting various areas of Shinshu such as Hakuba, Matsumoto, and Karuizawa.
Meals (2)
What is included in the meals?
Both dinner and breakfast are buffet-style with an abundant selection of dishes made with Nagano prefecture ingredients. During busy periods, meal vouchers may be issued, so we recommend obtaining them in advance after check-in.
What is the all-inclusive plan?
This plan includes dinner and breakfast buffets, plus various drinks including alcohol and snacks from the lounge. You can enjoy everything with no additional charges from check-in to check-out. Some drinks and activities are extra.
Parking (1)
Is there parking? What is the cost?
We have an outdoor parking lot with approximately 270 spaces, which is free for guests. Large vehicles can also park here. EV chargers are also available (4 Tesla Superchargers, 1 fast charger, and 2 standard chargers).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking available?
Yes, parking is available. For details, please contact the facility.
What time is checkout?
11:00.
What time is checkin?
15:00.
How do I get there?
Approximately 2 minutes by car from Nagano IC on the Joshin-etsu Expressway. Free shuttle bus from JR Nagano Station (reservation required), or approximately 30 minutes by local bus (via Kosenjō, heading to Matsushiro), then 3 minutes walk from Matsushiro Junior High School bus stop.
What is the address?
1372-1 Nishi-terao, Matsushiro, Nagano City, Nagano Prefecture