常见问题一览
该设施的 FAQ 以英文发布。AI 聊天会用您提问的语言回答。
英文回答是根据设施的日文信息机器翻译而成。重要事项请直接向设施确认。
也可以从常见问题一览中查找答案。
以下回答由 AI 参考设施官方网站撰写，尚未经设施经营者确认。此为 2026年6月9日 时的信息。费用与时间可能已有变动，重要行程请向设施确认。
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the facility. Please check with the front desk for details.
交通方式 (1)
Is there a free shuttle bus from Nagano Station?
We offer a free shuttle bus from JR Nagano Station (reservation required). By car, it is approximately 2 minutes from the Nagano IC, making access very convenient.
体验活动 (1)
Are there hands-on activities nearby?
Around the Matsushiro area you can enjoy hands-on activities such as soba noodle making, oyaki (filled pancakes) making, and pottery. Please see the tourism information page on our official website for details.
入住／退房 (2)
What are the check-in and check-out times?
Check-in is 3:00 PM and check-out is 11:00 AM. For all-inclusive plan guests, lounge service is available from check-in until check-out.
Does check-in get crowded?
During peak times on weekends and holidays, we expect congestion between around 3:00 PM and 5:00 PM. We recommend arriving with extra time or coming during an earlier time slot.
亲子同行 (1)
Can families with children stay comfortably?
In April 2026, our new lounge "Waraunzi," the largest in the group, will open with four play rooms in a spacious environment where children can enjoy themselves.
设施 (1)
What kind of facility is the lounge?
We have a lounge where you can enjoy sparkling wine, beer, coffee, tea, and herbal water. Additionally, "Waraunzi" opening in April 2026 will offer all drinks including alcohol and snacks for free.
温泉／浴池 (1)
What kind of hot spring and bathhouse facilities do you have?
We have a large public bath with an outdoor rock bath, indoor bath, and sauna fed by Matsushiro Hot Spring (sodium chloride spring). The water is known for warming you to the core. It is available from 3:00 PM in the evening until 10:00 AM the next morning (last entry 30 minutes before closing).
观光 (1)
How do I access sightseeing spots in Nagano like Zenkoji Temple?
It is convenient to access historical sites like the National Treasure Zenkoji Temple and Matsushiro Castle by car. It is also well-located as a base for visiting various areas of Shinshu such as Hakuba, Matsumoto, and Karuizawa.
餐食 (2)
What is included in the meals?
Both dinner and breakfast are buffet-style with an abundant selection of dishes made with Nagano prefecture ingredients. During busy periods, meal vouchers may be issued, so we recommend obtaining them in advance after check-in.
What is the all-inclusive plan?
This plan includes dinner and breakfast buffets, plus various drinks including alcohol and snacks from the lounge. You can enjoy everything with no additional charges from check-in to check-out. Some drinks and activities are extra.
停车场 (1)
Is there parking? What is the cost?
We have an outdoor parking lot with approximately 270 spaces, which is free for guests. Large vehicles can also park here. EV chargers are also available (4 Tesla Superchargers, 1 fast charger, and 2 standard chargers).
其他 (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking available?
Yes, parking is available. For details, please contact the facility.
What time is checkout?
11:00.
What time is checkin?
15:00.
How do I get there?
Approximately 2 minutes by car from Nagano IC on the Joshin-etsu Expressway. Free shuttle bus from JR Nagano Station (reservation required), or approximately 30 minutes by local bus (via Kosenjō, heading to Matsushiro), then 3 minutes walk from Matsushiro Junior High School bus stop.
What is the address?
1372-1 Nishi-terao, Matsushiro, Nagano City, Nagano Prefecture