Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How can I use the free shuttle from Yamagata Station?
Free shuttle service is available between Yamagata Station and the hotel. You must book through our official website at least 3 days in advance. Times are fixed, so please contact the hotel for details. Compared to taking the local bus round trip, this saves approximately 5,000 yen for 2 adults and 1 child.
Reservations / Prices (2)
What is the best rate guarantee?
Bookings made through our official website are covered by our best rate guarantee. If you find a lower price on another booking site, we will match it. Note that prices are compared before applying points or coupons. Please contact us for more details.
What are the differences between booking through the official website versus other booking sites?
Official website bookings include best rate guarantee plus 4 perks: ① 500 yen in-house vouchers per adult (one voucher per guest), ② 1,100 yen off private bath rental, ③ free shuttle from Yamagata Station (booking required 3 days in advance with fixed times), and ④ complimentary bathing at sister hotels. You can save up to 6,600 yen.
Nearby sightseeing (1)
Can I see the Zao tree ice formations in winter?
Zao is famous worldwide as a spot where "tree ice" formations can be seen during winter. You can enjoy the fantastical ice formations created by Zao's natural beauty while staying at the hotel.
Basic information (1)
How do I get there?
Free shuttle available from Yamagata Station (reservation required 3 days in advance; fixed times apply). Saves approximately 5,000 yen compared to round-trip local bus for 2 adults and 1 child.
Rooms (1)
What types of guest rooms are available?
We offer 8 types of rooms, including Japanese-style rooms and spacious Western-style rooms with beds to help you rest from your travels. You can choose the style that suits you best.
Hot springs (2)
Is the hot spring source flowing? What are its health benefits?
Our hot spring "Hachiemon-no-yu" features indoor and open-air baths with 100% natural hot spring water. It is a milky-white sulfur spring for which Zao is famous, known as a beauty bath. You can relax and enjoy it at your leisure.
Is Zao Dairotenbu bath located inside the hotel?
We have notice that Zao Dairotenbu bath opened as of April 25, 2026. Please contact the hotel directly or check the news section of the official website for details.
Hot springs / Benefits (1)
How can I use the sister hotel hot spring tour service?
As a perk of booking through our official website, we offer complimentary bathing access to our sister hotels. Please note that access may be unavailable due to renovations or cleaning.
温泉・貸切風呂 (1)
Do you have private baths? What are the types and prices?
We offer 3 types of private baths—exceptional spaces where you can spend quality time at your own pace. As a perk of booking through our official website, you can use them at 1,100 yen (tax included) off.
Meals (1)
What kind of meals are provided?
We serve carefully selected cuisine made with seasonal Yamagata ingredients. We have also added "Yamagata beef seared sukiyaki" as a new main dish. We offer dishes that showcase seasonal ingredients throughout the year.
On-site facilities / Benefits (1)
How can I use the in-house vouchers?
As a perk of booking through our official website, we provide 500 yen (tax included) in-house vouchers per adult guest. Each guest can use one voucher during their stay. These vouchers can be used for shopping and various services at the hotel.