Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Tendo Station?
About 5 minutes by car or about 15 minutes on foot from JR Tendo Station. From Yamagata-kita IC it is about 15 minutes by car, and from Yamadera Station also about 15 minutes by car.
Payment (1)
Can I pay by credit card?
Please see the official website or ask the front desk for details of credit card payment. Payment arrangements may change, such as the discontinuation of signature verification for credit card use.
Cancellation (1)
What is the cancellation policy?
The cancellation policy varies by plan. Please see the details page of your booked plan or the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00.
Accessibility (1)
What barrier-free provision is there?
Rooms accessible by wheelchair are available. Please discuss specific requirements in advance by telephone or through the enquiry form.
Experiences / Activities (1)
Are there local experience programmes?
DMC Tendo Onsen, a regional travel company run by the owners of Tendo Onsen inns, offers food and nature experience tours distinctive to Yamagata, starting from Tendo Onsen. Please see the official website or ask the front desk for details.
Nearby sightseeing (1)
What sightseeing spots are nearby?
Tendo City is nationally famous for producing shogi pieces, with a shogi museum and Tendo Park, known for its cherry blossom. Yamadera (Risshakuji) is 15 minutes away by car. The location is also convenient as a base for visiting Ginzan Onsen and Zao Onsen.
Rooms (1)
Are there rooms with an open-air bath?
Eight of the 22 rooms have an open-air bath. Each room is designed with attention to detail, and there are also rooms with a dining area and rooms accessible by wheelchair.
Facilities / Features (1)
What does it mean that the whole building is tatami-floored?
Tatami is laid throughout every floor of the building, so that walking barefoot feels good. You can spend your time in a warm space that feels like coming home.
Hot springs (1)
What is distinctive about the hot spring?
Tendo Onsen has more than 100 years of history and is one of Yamagata Prefecture's leading hot spring areas, listed among Japan's 100 best hot springs. You can enjoy Tendo's waters at leisure, including a private soak in a room with its own open-air bath.
Non-smoking / Smoking (1)
Are there non-smoking rooms?
All rooms are non-smoking. There are two smoking areas on the premises.
Equipment / Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please check with the front desk at check-in for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes by car or 15 minutes on foot from JR Tendo Station. About 15 minutes by car from Yamagata-kita IC. About 15 minutes by car from Yamadera Station.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-5-14 Kamata Honcho, Tendo City, Yamagata Prefecture