Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
Do you offer a shuttle service?
We offer free shuttle service to JR Tagami Station (reservation required). Bus rides must be reserved 3 days in advance.
チェックイン (1)
What are the check-in and check-out times?
Check-in is from 15:00, check-out is at 10:00. Times may vary depending on your plan.
客室 (1)
Are there guest rooms with outdoor baths?
Yes, there are several rooms with private hot spring outdoor baths. We also offer special rooms with private saunas and rooms featuring Niigata traditional crafts.
施設 (1)
What facilities are in the lobby?
Coffee & Music Lounge "ajisai" (open 7:30–20:00) where you can enjoy fine coffee and music while listening to analog records. The lobby bakery sells freshly baked bread.
日帰り (1)
Is day-use bathing available?
Day-use plans are available. Private bath rental is ¥2,200 (tax included) for 40 minutes, 11:00–22:00 (last entry 21:00). Reservation required. Available to overnight guests or day-use guests using a room and meal plan.
温泉 (3)
What are the spring water properties and characteristics?
The spring water is sodium chloride type. It has a rare permit for drinking spring water in the prefecture, and you can drink the source water directly using a provided cup. It is effective for skin conditions, women's health, digestive issues, and neuralgia. Drinking it is also said to help with diabetes and obesity.
What is the infinity open-air bath like?
Located on the top floor (6th floor), this open-air bath features an infinity-style design without railings, offering seasonal views of the Echigo Plain. On clear days, you can even see Sado Island.
Can I use the hot springs if I have a tattoo?
Guests with tattoos or body art are not permitted to use the large bath, outdoor bath, or sauna. If discovered, you will be asked to leave.
設備 (2)
Do you have Wi-Fi and parking?
Wi-Fi is available in all guest rooms. Free parking is available with capacity for 100 vehicles.
Where can I smoke?
All guest rooms are non-smoking. Smoking areas are provided in front of the 1st floor shop and near the 2nd floor banquet hall.
食事 (2)
What are the meal options?
The "Niigata Delicacies Kaiseki" uses local ingredients and features black throat fish, Niigata beef, and spot prawns. The higher-tier "Gourmet Celebration Kaiseki" includes Murakami beef and abalone. Breakfast is a buffet of about 30 items.
Does the menu change for multi-night stays?
For stays of 2 or more nights, the dinner menu from the second night onwards, including the main course, is at the discretion of the inn.
Other (6)
How do I get here?
About 15 minutes on foot from JR Shinetssu Line Tagami Station, or about 5 minutes by taxi. About 30 minutes by car from Sanjo-Tsubame IC on the Hokuriku Expressway. Free shuttle available (reservation required).
What time is check-in?
15:00.
Do you have parking?
Yes, parking is available. Please contact the facility for details.
What time is check-out?
10:00.
Can I use Wi-Fi?
Free Wi-Fi is available throughout the facility.
What is the address?
1322-1 Tagami Otsu, Tagami Town, Minamikasuya County, Niigata Prefecture