Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in the rooms?
Free Wi-Fi is available in all guest rooms. You can safely bring smartphones and tablets.
Access (3)
How do I get to the inn from Niigata Station?
A direct bus to Tsukioka Onsen is available from Niigata Station (approximately 60 minutes). If you take the JR Uetsu Line to Tsukioka Station, we offer free shuttle service (approximately 7 minutes) if you contact us in advance. Check the latest bus schedule on the Tsukioka Onsen Ryokan Cooperative's official website.
How long does it take to reach the inn from Niigata Airport?
It takes approximately 40 minutes by taxi from Niigata Airport to Tsukioka Onsen. You can also take a shuttle bus to Niigata Station, then transfer by train and bus.
How do I access the facility from Tokyo?
By car: Kan'etsu Expressway → Nagaoka JCT → Hokuriku Expressway → Niigata Chuo JCT → Nihonkai-Tohoku Expressway → exit at Toyosaka Niigata Higashi-ko IC, about 15 km to Tsukigaoka Onsen. Journey time approximately 5 hours. By train: Joetsu Shinkansen from Tokyo Station to Niigata Station (approx. 2 hours 10 minutes), then direct bus to Tsukigaoka Onsen (approx. 60 minutes).
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 to 18:30, and check-out is from 7:00 to 10:00. The front desk is busiest at 15:00, so arriving slightly later will be smoother. We recommend settling your bill in advance before 10:00 checkout.
Smoking (1)
Are all rooms non-smoking? Where can I smoke?
All 38 rooms are non-smoking. For specific information about smoking areas, please contact the front desk, as details are not listed on our website.
Basic information (6)
What is the address?
654-1 Tsukioka Hot Spring, Shibata, Niigata Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is checkout?
10:00.
What time is check-in?
15:00.
How do I get there?
By car: About 15 km from Toyosaka Niigata East Port IC. About 5 hours from Tokyo, 3.5 hours from Sendai, 2 hours from Yamagata. By shinkansen/train: Tokyo Station → Joetsu shinkansen to Niigata Station (about 2 hours 10 minutes) → direct bus to Tsukioka Hot Spring (about 60 minutes). Yamagata Station → Uetsu Main Line express to Shibata Station (about 1 hour 25 minutes) → direct bus to Tsukioka Hot Spring (about 25 minutes), or free shuttle from Tsukioka Station about 7 minutes (advance notice required). By airplane: About 40 minutes by taxi from Niigata Airport.
Is there parking available?
Yes, parking is available. Please contact the facility for details.
Traveling with children (1)
Can families with children stay here? Do you have rooms that accommodate children?
We have rooms designed for families with children: Shikitei Iroha, Satsukitei Yamanoha, and Japanese-style Bed Rooms. The maximum group size is 6 people. For groups of 3 or more, we provide premium 5-layer bedding. Please see our website's children's accommodation page for details.
Rooms (3)
Can I request a specific room? Is there an additional charge?
Room requests are available for an additional charge of ¥2,200 (tax included). Please specify your preferred room type (Japanese-style, Western-style, etc.) at the time of booking. We will do our best to accommodate your preference, but we cannot guarantee all requests will be fulfilled.
What types and sizes of rooms do you offer?
We offer 4 types: ① Shikitei Iroha (approximately 65 m², with living area, Japanese-style room, bedroom, and semi-open-air bath; 4 rooms) ② Satsukitei Yamanoha (approximately 55 m², with Japanese-style room, bedroom, and views bath; 4 rooms) ③ Japanese-style Bed Room (approximately 40 m²; 14 rooms) ④ Twin Room (approximately 30 m²; 16 rooms). All rooms are equipped with 2 Simmons semi-double beds.
What is the maximum number of guests per group?
The maximum number of guests per group is 6 people. This applies regardless of the number of rooms reserved (1 group does not necessarily equal 1 room).
Facilities (2)
Do you have banquet halls, karaoke, or similar facilities?
We do not have banquet halls, karaoke, snack bars, or other facilities for group entertainment. We prioritize a quiet environment for guests to relax, and we do not accept group bookings.
What are the operating hours of the lounge and shop?
The lounge drink counter is open from 7:00–10:00 and 15:00–21:00. We offer complimentary drinks. The shop is also open from 7:00–10:00 and 15:00–21:00, where you can purchase Niigata rice crackers and local crafts.
Parking (1)
Is there parking? Do I need to make a reservation?
An outdoor parking lot adjacent to the building is available with sufficient spaces, and no reservation is required. During winter (December–March), snow chains or studless tires are essential due to icy roads and snow (accumulation of 30–50 cm in heavy snow years).