Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
Is there complimentary shuttle service?
Shuttle service to Tsubame Sanjo Station runs once daily (pick-up at 14:40) and must be reserved 3 days in advance. Shuttle service to Iwamuro Station and Yahiko Station is also available with 3 days' notice. Shuttle service to Yahiko is not available in November or during New Year's holiday (January 1-3).
キャンセル (1)
What is the cancellation policy?
The cancellation charge information is posted on our official website. Policies may vary depending on the booking site and plan, so please confirm at the time of booking.
チェックイン (1)
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is at 11:00. If you will check in after 18:00, please notify us in advance. The curfew is 24:00.
バリアフリー (1)
Are there elevators in the building?
The building is situated on sloped ground with several steps throughout. There are no elevators or escalators, so please contact us in advance if you have mobility concerns.
子連れ (1)
Can families with children stay here?
Children are welcome. However, as the building is historic with many stairs, please consult with staff in advance if you are travelling with small children.
客室 (1)
Are there guest rooms with private open-air hot spring baths?
Yes, we have several rooms with cypress private open-air baths (natural hot spring). We offer a variety of distinctive rooms including Hiiragi, Shion, Tachibana (with source water flow-through), Kirishima, and Chikutei (historic cottage annex).
施設 (1)
What is the history of the building?
The main building is a samurai landlord's residence built in 1755 (Horeki 5) during the Edo period and is registered as a National Tangible Cultural Property. It was visited by the poet Ryokan, and Emperor Meiji took a brief rest here in 1878.
日帰り (1)
Can I use the hot spring for day visits?
Day-use plans are not specified on the official website. Please contact us directly for details (Tel: 0256-82-2001).
温泉 (1)
What is the water quality of Iwamuro Hot Spring and what is 'kuroyou'?
Iwamuro Hot Spring is a sulfurous sodium-calcium chloride spring (41.8°C) known as 'kuroyou' (black water) because the bathtub edges are stained black from the mineral-rich water. The large bath has 'Okina no Yu' for men and 'Chikubu no Yu' for women, each with source water flow-through open-air baths.
設備 (1)
Is Wi-Fi available in the guest rooms?
Yes, Wi-Fi is installed in all guest rooms.
食事 (1)
Where are meals served?
Dinner is primarily served in your room. The cuisine is kaiseki (multi-course Japanese dinner) made with careful attention to detail, featuring seasonal ingredients like nodoguro (throat fish) and uni rolls. Breakfast is served in the dining hall (though some plans offer in-room breakfast).
駐車場 (1)
Is there a parking lot? Is it free?
We have a parking lot. It may be full on weekends due to visitors from within and outside the prefecture, so please arrive early.
Other (6)
How do I get there?
About 8 minutes by taxi from JR Echigo Line Iwamuro Station. Free shuttle bus available from Tsubame Sanjo Station departing at 14:40 (reservation required 3 days in advance).
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
What time is checkout?
11:00.
What time is check-in?
15:00.
What is the address?
678 Kou, Iwamuro Onsen, Nishi-Kan Ward, Niigata City, Niigata Prefecture