Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available in the building. We will explain how to connect at check-in.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Where an accommodation plan sets a different check-out time, the plan takes precedence.
Accessibility (1)
Is the building accessible?
The property stands on sloping ground, so there are many stairs and steps inside. If moving about is difficult, our staff will gladly help; please just ask.
Basic information (1)
How is Suizantei Club Jozankei pronounced?
It is read Suizantei Club Jozankei. We run it as a hideaway for adults in Jozankei Onsen.
Traveling with children (1)
Can children stay?
The property is for guests aged 13 and over. Children aged 12 and under cannot be admitted. We offer a space where adults can spend unhurried time together.
Payment (1)
Which credit cards do you accept?
We accept the major cards including VISA, JCB, Mastercard and AMEX. Debit cards and QR code payments cannot be used.
Facilities (1)
What is the free drinks service?
It is an inclusive service under which drinks in the building are free. The guest lounge serves sweets, alcohol and herbal teas according to the time of day.
Hot springs (1)
Is it true that every room has a hot spring bath?
Yes, every room has a hot spring bath fed continuously from the source, so you can bathe privately in your room. There are several types, including rooms with an open-air bath and rooms with a view bath.
Shuttle service (1)
Is there a free shuttle bus from Sapporo?
There is a free shuttle bus shared with Jozankei Daiichi Hoteiru Suizantei, running from Odori in Sapporo. Booking is essential and places are first come, first served. Please see the shuttle bus booking form on the official website for details.
Meals (1)
What is the food like?
We serve Japanese kaiseki courses making generous use of seasonal ingredients. The menu changes with the season, and our chefs prepare dishes built mainly on Hokkaido produce.
Parking (1)
Is there free parking?
There is free parking for 15 cars. As the property stands on sloping ground, we will explain the details of the car park at check-in.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 60 minutes by car from JR Sapporo Station. Take the Jotetsu bus for Jozankei Onsen, alight at Daiichi Hotel-mae and take a taxi for about 1 minute. A free shuttle bus runs from Odori in Sapporo (booking required, first come, first served).
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-10 Jozankei Onsen Nishi, Minami Ward, Sapporo City, Hokkaido