Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 16, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the facility (lobby, guest rooms, and other areas).
Services / Benefits (1)
What services does the lounge offer?
The lounge 'Tsukimigusa' offers complimentary Yamanashi wine, draft beer, coffee, and soft drinks from 15:00–18:30.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 10:00. Times may vary depending on your plan.
Facilities / Services (2)
Is there an spa salon?
There is an spa salon in the facility offering treatments to refresh your body and skin.
What kind of facility is the 'Mount Fuji View Foot Bath Terrace'?
A foot bath terrace newly built in the garden in 2023. You can soak in the foot bath fed by hot spring water from Kawaguchi Lake Onsen while enjoying the inverted reflection of Mount Fuji on the water surface. Open 14:30–22:30 (6:00 onwards the next morning until check-out). Welcome drinks are served from 14:30–18:30.
Hot springs / Baths (1)
What hot spring and bath facilities do you have?
We have a large bath, open-air bath, private bath, and sauna with calcium-magnesium-sodium sulfate and chloride hot spring water.
Views (1)
Can you see Mount Fuji and Lake Kawaguchi from all rooms?
All 43 rooms and the garden and open-air bath have a panoramic view of Mount Fuji and Lake Kawaguchi. On the right conditions, you can also see the inverted reflection of Mount Fuji.
Non-smoking / Smoking (1)
What is your smoking policy?
The entire facility is non-smoking. Please use the designated smoking area in the building.
Shuttle service (1)
Is there a shuttle service?
We offer a free shuttle bus from Kawaguchiko Station (14:30–18:30). Please call us upon arrival.
Meals (1)
What kind of meals are provided?
Dinner features kaiseki (multi-course Japanese dinner) made with seasonal ingredients, with menus created eight times a year. You can enjoy it in your room or in a private dining room. Breakfast is buffet style.
Parking (1)
Is there a car park?
Free parking for 50 vehicles is available, including EV charging.
Other (6)
What time is check-out?
10:00.
Is there a car park?
Yes, there is. Please contact the facility for details.
What time is check-in?
15:00.
How do I get there?
About 10 minutes by taxi from Kawaguchi Lake Station on the Fujikyu Railway. Free shuttle bus available (14:30–18:30; call ahead after arrival). About 4 km from Kawaguchi Lake IC on the Chuo Expressway via Route 139.
What is the address?
2312 Kawaguchi, Fujikawaguchiko, Minamitsuru District, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.