Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Which is the nearest station?
Minatomirai Station on the Minatomirai Line is the nearest, about 3 minutes' walk. Sakuragicho Station on the JR Keihin-Tohoku Line and the Yokohama Municipal Subway is about 5 minutes' walk, and Yokohama Station about 5 minutes by car.
How do I get there from Haneda or Narita Airport?
From Haneda Airport, about 40 minutes by train or about 40 minutes by limousine bus. From Narita Airport, about 100 minutes by Narita Express via Sakuragicho Station, or about 90-120 minutes by limousine bus.
Check-in / check-out (2)
Which floor is the check-in desk on?
Reception (check-in and check-out) is on the 66th floor, open 10:30-21:00.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00, though this differs by plan, so please check the plan you book.
Operating status (1)
What is your current operating status?
The period of temporary closure for major refurbishment may change. Please check the official website for the latest information.
Rooms (1)
What is the view from the rooms?
The rooms look either towards the sea or towards the city. As Yokohama is a port city, the sea side (northeast, bayside) with views including the Bay Bridge is popular. For the night view we recommend the city side, where there are more lights.
Location / Nearby (1)
Being inside the Landmark Tower, is shopping convenient?
The hotel is within the Yokohama Landmark Tower, next to the Landmark Plaza shopping mall and the adjoining Queen's Square Yokohama, so you can shop and eat whatever the weather.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please contact the front desk for details.
Meals (1)
Where is breakfast served?
Breakfast is served in venues including the 66th-floor sky lounge Sirius, from 7:00 to 10:00.
On-site facilities (1)
Is there a spa or beauty treatment?
Aroma treatments (19:00-4:00) and massage (19:00-24:00) are available. Please book on 0120-350-799 (19:00-4:00).
Parking (1)
Is there parking, and how much does it cost?
Parking is available at 1,600 yen per night (24 hours from entry), then 280 yen per 30 minutes beyond that.
Other (6)
What time is check-in?
15:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
About 3 minutes' walk from Minatomirai Station on the Minatomirai Line, or about 5 minutes' walk from Sakuragicho Station on the JR Keihin-Tohoku Line and the Yokohama Municipal Subway.
What is the address?
2-2-1-3 Minatomirai, Nishi Ward, Yokohama City, Kanagawa Prefecture
What time is check-out?
11:00.