Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Can I use Wi-Fi?
Free Wi-Fi is available throughout the facility. The password is available in the information materials in your room.
アクセス (1)
How do I get from Echigo-Yuzawa Station?
About 2–3 minutes on foot from Echigo-Yuzawa Station West Exit. Exit from the West Exit and walk up the slope in front of the 7-Eleven to reach the main entrance. Since the slope is steep, guests with heavy luggage can request a shuttle service from the hotel.
アクティビティ (1)
Can I rent ski equipment?
During winter (scheduled operation: 26 December 2026 – 31 March 2027), you can pre-book ski and snowboard rental equipment. Bookings must be made by 15:00 on the day before your stay.
チェックイン (1)
What are the check-in and check-out times?
Check-in is at 15:00, check-out is at 10:00. Times may vary depending on your plan. If you arrive before check-in, you can store your luggage at the locker room in the back of the lobby or at the front desk.
子連れ (1)
Can I bring children?
Yes, families with children are very welcome. We offer children's meals and services, and our buffet has plenty of options that children enjoy. There is also a locker room in the back of the lobby, so you can use the facility comfortably from before check-in.
客室 (1)
What types of guest rooms are available?
We offer a variety of room types including "Benizakura" rooms with private open-air hot spring baths fed by hot spring water, designer modern rooms, two-room Japanese-style suites, ReFa rooms (Western-style rooms where you can experience the beauty brand ReFa), and barrier-free rooms (renovated in November 2025).
施設 (1)
Is there a pool in summer?
We operate a pool during the summer season. If you would like to use it, please confirm in advance on our official website or by contacting the hotel directly.
温泉 (1)
What types of hot spring facilities are available?
The spring is a simple thermal spring called Echigo-Yuzawa Onsen. In addition to the large public baths 'Iwa no Yu' and 'Wakakusa no Yu', there are an open-air bath, private bath, sauna, and jacuzzi. The detached bath 'Kiri no Yu' offers bathing while viewing seasonal gardens. Guest rooms with open-air baths with flowing hot spring water are also popular.
観光 (1)
Can I explore the hot spring town?
The hotel is located in the heart of Yuzawa hot spring town, where you can enjoy strolling in yukata (casual kimono), shooting galleries, and other activities unique to a hot spring resort. Access to Echigo-Yuzawa Station and nearby ski resorts is excellent.
食事 (1)
What kind of meals are served?
Both dinner and breakfast are popular buffet-style (Japanese, Western and Chinese). The selection includes hand-rolled sushi, steak, and a section where you can choose ingredients for your own rice balls. The range and quality are highly rated. Children's meals and dining services are also well-equipped.
駐車場 (1)
Is there car parking? What is the cost?
Free parking is available (approximately 80–100 spaces for cars and 10 spaces for buses). During winter or when snow removal is necessary, please leave your car keys at the front desk. No reservation required.
Other (6)
How do I get here?
From Echigo-Yuzawa Station (JR Joetsu Shinkansen), about 2–3 minutes on foot from the West Exit (head up the slope in front of the 7-Eleven directly across from the West Exit to reach the front entrance). About 3–5 minutes by car from Yuzawa IC on the Kan-Etsu Expressway.
What time is check-in?
15:00.
What is the address?
Yuzawa, Minamiuonuma District, Niigata Prefecture 2494
What time is check-out?
10:00.
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Is there a car park?
Yes, parking is available. Please contact the facility for details.