Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Internet access is available inside the hotel. Please ask the front desk at check-in for details.
Access (3)
Which is the nearest station, and how long is the walk?
About 1 minute's walk from exit 1 (stairs) of Motomachi-Chukagai Station on the Minatomirai Line, or about 2 minutes from exit 2 (lift). From JR Ishikawacho Station it is about 13 minutes' walk.
How easy is it to reach Chinatown and the sights?
Yokohama Chinatown is about 3 minutes' walk, Yamashita Park is directly in front, and the Minato Mirai area is about 10 minutes by train, so the location is excellent as a base for sightseeing in Yokohama.
How long does it take from Haneda Airport?
The limousine bus linking Haneda Airport with Yamashita Park and Minato Mirai takes about 24 minutes. From the Yamashita-Koen-mae stop the hotel is about 1 minute's walk.
Events (1)
Can I hold a wedding or banquet here?
We cater for weddings and banquets, with a chapel, banquet rooms and meeting rooms for a range of occasions. Please contact the hotel for details.
Cancellation (1)
What is the cancellation policy?
Cancelling the day before incurs 20 per cent of the room rate, on the day 80 per cent, and a no-show without notice 100 per cent. Terms may differ depending on the plan booked.
Other (1)
Is there a dress code?
We ask guests not to come in casual wear such as tank tops, beach sandals or flip-flops. Smart casual or above is recommended, especially in the restaurants.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 14:00 and check-out is 11:00. Some plans specify a check-in time or include late check-out, so please check your booking.
Reservations (1)
How far ahead can I book?
We take bookings 12 months in advance, except for special periods such as the New Year. For those special periods, bookings open at the start of the month three months before (for example, 1 September for a stay on 31 December).
Rooms (1)
What is the difference between the Main Building and the Tower?
The Main Building, opened in 1927, is a classic building recognised as a historic building of Yokohama, with atmospheric European-style interiors. The Tower opened in 1991 and offers sweeping views of Yokohama Port.
Meals (1)
What restaurants are there?
There are several restaurants and bars, including the French restaurant Le Normandie, the Italian restaurant Il Giardino, the all-day dining venue The Cafe, the lounge La Terrasse and the bar Sea Guardian II.
Parking (1)
Is there parking?
There is a paid car park (about 140 spaces, 1,500 yen per night). Spaces are limited, so please check early if you need one.
Other (6)
What time is check-out?
11:00.
What time is check-in?
14:00.
What is the address?
10 Yamashita-cho, Naka Ward, Yokohama City, Kanagawa Prefecture
How do I get there?
About 1 minute's walk from exit 1 of Motomachi-Chukagai Station on the Minatomirai Line; about 13 minutes' walk from JR Ishikawacho Station; about 1 minute's walk from the Yamashita-Koen-mae stop on the limousine bus from Haneda Airport.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.