Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in the rooms?
Free Wi-Fi is available throughout the hotel.
Access (1)
How do I get to the Yubatake?
A free shuttle bus runs between the hotel and Kusatsu Onsen Bus Terminal (the Yubatake in the evening), available before check-in and after check-out with no booking needed.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00, though this may differ by plan. Luggage can also be stored at the front desk before check-in and after check-out.
Smoking (1)
Where can I smoke?
All rooms are non-smoking, but there are designated smoking areas in the hotel.
Large public baths (1)
Are towels provided in the large bathing hall?
No towels are provided in the bathing hall. Bath towels and face towels are in your room, so please be sure to bring them with you.
Traveling with children (1)
What is there for families with children?
There is a heated pool (open all year), tennis courts, table tennis, a games corner, a fishing pond and a barbecue garden. A children's play area is also set up in the hotel in summer, with plenty of family programmes.
Rooms (1)
What room types are there?
There are 162 rooms in all, from restful Western rooms to spacious Japanese-Western rooms of over 50 square metres, popular with families, along with maisonette and log-house types.
Facilities (1)
What are the opening hours of Termetherme?
The Termetherme pool and hot spring is open 11:00-20:00 on weekdays and 10:00-20:00 at weekends. The hotel's own bathing hall is closed for cleaning 11:00-14:30.
Hot springs (1)
What are the qualities and sources of the hot spring?
We draw on three sources — Yubatake, Bandaiko and Watanoyu — with the water flowing continuously from the source. As well as the large bathing hall, you can use the hot spring at the Termetherme facility. The water is a chloride and sulphate spring, a sulphur spring and acidic.
Luggage (1)
Can I send luggage in advance?
We will hold it at the front desk. When sending it, please write the date of your stay, the name of the lead guest and the building you are staying in (hotel, log house and so on). Bringing your copy of the dispatch slip makes checking easier.
Meals (1)
Is there a choice besides the buffet?
As well as the buffet, Japanese and Western course dinners are available. Lunch is served at the garden cafe Patio on B1F from 12:00 to 14:30 (last orders 14:00), with hamburgers, pasta, curry and more (closed on irregular days).
Parking (1)
Is there parking, and is it free?
There is free parking for 160 vehicles, available before check-in and after check-out. A car-sharing service is also available in front of Kusatsu Onsen Bus Terminal.
Other (6)
What is the address?
618 Kusatsu, Kusatsu Town, Agatsuma District, Gunma Prefecture
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 25 minutes by JR Bus Kanto from Naganohara-Kusatsuguchi Station on the JR Agatsuma Line, alighting at Kusatsu Onsen Bus Terminal, from where a free hotel shuttle runs (please call after 17:00). About 90 minutes from Shibukawa-Ikaho IC on the Kan-Etsu Expressway, or about 60 minutes from Usui-Karuizawa IC on the Joshin-etsu Expressway.