Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in all rooms?
Wi-Fi is installed in all guest rooms and is free to use.
Access (1)
How do I get here from Komakane Station?
Free shuttle service is available from JR Iida Line Komakane Station (reservation required). By taxi it takes about 10 minutes. By car, it's about 3 minutes from Komakane IC on the Chuo Expressway.
Activities (2)
Can I do stargazing?
A hotel-hosted 'Starry Sky Walking Tour' runs on weekends. Enjoy the starlit sky of the highland at approximately 850m altitude with a guide.
What is the flying squirrel observation tour?
Wild flying squirrels inhabit the forest adjacent to the hotel. A hotel-hosted 'Meet the Flying Squirrels Tour' runs on weekends (Friday–Sunday), offering a rare chance to observe wild behaviour with a guide.
Check-in / check-out (1)
What are the checkin and checkout times?
Checkin is 15:00 and checkout is 11:00. For plans that include dinner, we recommend checking in by 19:30.
Pets (1)
Can I stay with pets?
For pet accommodation, please contact the hotel directly.
Rooms (1)
What types of guest rooms are available?
Western-style bed rooms including Standard Room, Corner Twin Room, Deluxe Room, and Semi-Suite. Some rooms offer views of the Central Alps or Koma Pond through large windows.
Hot springs / Baths (1)
Is there hot spring?
We draw from Hayataro Onsen, selected in the '100 Best Hot Springs of Japan'. The alkaline, soft spring water is known as a beauty bath and features both outdoor and indoor baths for men and women.
Sightseeing (1)
Can I access Senjoujiki Kaur?
A shuttle bus stop for the Komakane Ropeway is in front of the hotel. It takes about 35 minutes by local bus to the ropeway station and about 8 minutes by ropeway to reach Senjoujiki Kaur.
Meals (1)
What is the dining style?
Both dinner and breakfast are buffet-style. The menu is primarily Western cuisine with Japanese touches, and features local brand 'Apple Pork' and live kitchen grilled beef steak.
Parking (1)
Is there parking?
Free parking is available.
Other (6)
What is the address?
Nagano Prefecture, Komagane City, Akao 5-1086
Is there parking?
Parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is checkout?
11:00.
What time is checkin?
15:00.
How do I get there?
Approximately 3 minutes by car from Komagane IC on the Chuo Expressway. Shuttle available from JR Iida Line Komagane Station (reservation required), or approximately 10 minutes by taxi.