Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 23, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
What are road conditions like in winter?
The Shirakaba highlands have frequent snow and ice in winter. If you are coming by car, please fit snow tyres or carry chains.
How do I get there from Chino Station?
About 40 minutes by bus or taxi from Chino Station on the JR Chuo Line. By car it is about 35 minutes from Suwa IC on the Chuo Expressway.
Activities (1)
Is there a ski resort nearby?
A ski resort adjoins Shirakaba Resort, so you can ski in winter.
Check-in (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan, so please check your booked plan.
Pets (1)
Can I stay with a pet?
Please check the official website or contact the hotel directly about staying with a pet.
Traveling with children (1)
Is it enjoyable with children?
There are plenty of facilities children enjoy, including activities in the great outdoors, the pool and skiing. Family plans are also available.
Hot springs (1)
Is there a hot spring?
Natural hot spring water is available. There is also an open-air bath, where you can enjoy the spring surrounded by the nature of the Shirakaba highlands.
Equipment (2)
Is there a pool?
There is an outdoor pool. It operates mainly in summer; please check the official website or contact the hotel for details.
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please check with the front desk for details.
Meals (1)
What food is served?
We mainly serve a buffet using fresh ingredients from Shinshu, with a variety of Japanese and Western dishes. The menu also includes regional specialities such as Shinshu soba.
Parking (1)
Is there parking?
Parking is available, including a large car park. Please check the official website for details.
Other (6)
What time is check-out?
11:00.
How do I get there?
About 40 minutes by bus or taxi from Chino Station on the JR Chuo Line. About 35 minutes by car from Suwa IC on the Chuo Expressway.
What time is check-in?
15:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
4026 Kitayama, Chino City, Nagano Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.