Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Amenities / Services (1)
Can I have a massage?
Massages are available in the inn. Please book through the front desk (dial 7) or your room attendant; last orders are at 23:00.
Groups / Groups (1)
Can groups stay here?
We have several banquet rooms, including the large Raicho, and we take group travel.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is 10:00.
Rooms / Views (1)
Can I see the Chikuma River from every room?
Almost every room, apart from a few, has a large window looking down over the magnificent Chikuma River. The view is one of the things we are proudest of.
Facilities / Highlights (1)
Is there a garden I can walk in?
There is a garden of about 600 tsubo, among the largest in the area, free to walk in. Enjoy the trees and plants as they change with the season.
Hot springs / Baths (1)
What are the qualities of the hot spring?
The water comes from three sources of our own on the grounds and is an alkaline simple spring, mild and gentle on the skin, known as a beautifying bath. There is a range of baths: indoor, open-air, jar baths, three private baths and a foot bath.
Sightseeing / Nearby information (1)
What sights are there around Togura-Kamiyamada Onsen?
Popular destinations include the terraced fields and night view at Obasuteyama (Chorakuji), Zenkoji in Nagano City (about 40 minutes by car) and Ueda Castle (about 30 minutes). There are also seasonal pleasures: apricot blossom in spring, fireworks and summer festivals, and fruit picking in autumn.
Equipment (1)
Is Wi-Fi available, and where?
Wi-Fi is available in certain areas: the Japanese rooms on the fourth and fifth floors of the main building, all rooms on floors 1 to 4 of the Seiryutei wing, the library and the large banquet room Raicho. Smartphones and handheld games consoles can also connect.
Equipment / Activities (1)
What leisure facilities are there?
There is a karaoke room with a sunken kotatsu and hot spring table tennis. The library holds books and photograph collections about Shinshu.
Shuttle service (1)
Is there a pick-up from Togura Station?
There is a free pick-up from Togura Station (please contact us in advance). By bus, alight at Onsen Koen-mae and walk about 1 minute.
Meals (1)
What is the food like?
We serve kaiseki meals bringing together the best of Shinshu, prepared with seasonal ingredients. Please tell a member of staff your preferred dinner time at check-in.
Parking (1)
Is there parking?
There is a car park. Please see the official website or call us for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
What time is check-in?
15:00.
What is the address?
2-2-2 Kamiyamada Onsen, Chikuma City, Nagano Prefecture
How do I get there?
From Shinonoi Station on the JR Shinonoi Line, take the Shinano Railway to Togura Station, then the bus towards Kamiyamada Onsen, about 8 minutes, alighting at Onsen Koen-mae, then about 1 minute's walk. Or take our free pick-up from Togura Station (please contact us in advance). By car it is about 15 minutes from Koshoku IC on the Nagano Expressway along Route 18, or about 15 minutes from Sakaki IC on the Joshin-etsu Expressway.
Is there parking?
Parking is available. Please contact the property for details.