Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the hotel.
Activities (2)
Can I do stargazing?
The Birch Plateau has clear air and is home to wild fireflies, making it ideal for spectacular night-time stargazing. The high altitude plateau, surrounded by mountains over 2,000m, offers experiences unique to this setting.
How do I get to Ikenodaira Family Land?
Ikenodaira Family Land is about 10 minutes by car from the hotel. We also offer accommodation plans that include discounted admission tickets.
Other (1)
Are you open in winter?
We are open during the winter season. You can enjoy the magical scenery of the snow-covered Birch Plateau and winter activities. Please check our official website for details.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is until 10:00.
Pets (1)
Can I stay with a pet?
Please contact the hotel directly regarding pet accommodation.
Traveling with children (1)
Is it enjoyable for families with children?
We offer nature-based activities that children can enjoy, including firefly observation, stargazing, and farm experiences. Nearby Ikenodaira Family Land offers a wider range of attractions.
Hot springs / Baths (1)
Do you have hot springs?
We have a large hot spring bath. You can bathe while enjoying views of Mount Tateshina and Lake Megami.
Sightseeing (1)
What sightseeing spots are in the area?
The surrounding area has numerous scenic highland spots including Lake Shirakaba, Lake Megami, and Mount Tateshina. Nearby attractions also include farms and quiet forest art museums, where you can enjoy nature in all seasons.
Parking (1)
Is there a car park? What is the charge?
Parking is free for hotel guests.
Other (6)
Is there parking?
Yes, parking is available. Please contact the facility for details.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
Approximately 40 minutes by car from Suwa IC on the Chuo Expressway. Approximately 40–50 minutes by car from JR Chino Station or JR Sakudaira Station.
What is the address?
750 Ashida Hachigano, Tateshina Town, Kitasaku District, Nagano Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.