Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
How do I get to the hotel from Sannomiya Station?
It is about a 15-minute walk or 5-minute drive from JR, subway, or Hankyu Sannomiya Station. If using the city bus, board line 7 from the "Sannomiya Station Mae" bus stop and get off at "Yamamoto-dori 3-chome"; the hotel is directly across the road.
ウェディング (1)
Can I consult about wedding arrangements?
We offer wedding consultations at the Kobe Kitano Hotel Bridal Salon (3-3-20 Yamamoto-dori, Chuo Ward, Kobe). We can accommodate those considering small, intimate ceremonies.
グループ (1)
Can groups or friends use the hotel?
We welcome group stays such as girls' trips with close friends. You can enjoy a luxurious time sharing fine dining and elegant surroundings. We have many repeat visitors.
チェックイン (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 11:00. Times may vary depending on your plan, so please check the details of your booked plan.
予約 (1)
I heard it's hard to get a reservation. Can I book through the official website?
With only 30 rooms, there are many days when reservations are fully booked, but booking through our official website offers the best rates and price guarantee. We also offer early-bird plans, so we recommend booking as early as possible.
客室 (1)
How many rooms does the hotel have? What types of rooms are available?
This is a small luxury hotel with only 30 rooms in total. We offer rooms in different styles including Standard Twin, Standard Double, and Presidential Twin.
施設 (1)
What architectural style is the hotel building?
Designed in 1992 by a female designer inspired by English manor houses. The space is filled with exotic charm, featuring a grand lobby, guest rooms furnished with British antiques, and a courtyard reminiscent of European streets.
記念日 (1)
Do you offer special arrangements for anniversaries and special occasions?
We offer special celebration arrangements for occasions such as birthdays and wedding anniversaries. We can provide heartfelt, thoughtfully crafted special touches, so please consult with us at the time of booking.
食事 (3)
Can I use the French restaurant?
Yes, we have a French restaurant at the hotel. We serve lunch (11:30–14:00 LO) and dinner (18:00–20:30, last seating 19:30). It is also open to non-residents.
What is "KOBE KITANO TERRASSE", the Kobe Terrace?
Our in-hotel restaurant "Kobe Kitano Terrace" is a premium spot where you can experience Kobe's stunning views and nature's gifts through all five senses. You can enjoy the green mountains below, the sea beyond the city skyline, and the nearby night scenery. It's a restaurant with a concept that coexists with culture and nature.
What is the "World's Best Breakfast"?
A European-style breakfast officially inherited from Bernard Loiseau, a leading figure in French cuisine. You can enjoy exquisite items such as freshly baked croissants and authentic egg dishes alongside aromatic coffee. We are the only hotel in Kobe to offer a breakfast recognized by the international non-profit Small Luxury Hotels association as the "World's Best Breakfast".
Other (6)
What time is check-in?
15:00.
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
Is there a parking lot?
We do not have one.
How do I get there?
About 15 minutes on foot from Sannomiya Station (JR, subway, or Hankyu line), or about 5 minutes by car. By city bus: take line 7 from "Sannomiya Station Mae" and get off at "Yamamoto-dori 3-chome". The hotel is across the street.
What time is checkout?
11:00.
What is the address?
3-3-20 Yamamoto-dori, Chuo Ward, Kobe, Hyogo 650-0003