Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス・送迎 (1)
How do I access the hotel from the nearest station, and is there a shuttle service?
It's about a 5-minute drive from Kawaguchiko IC on the Chuo Expressway. A shuttle bus is available from Kawaguchiko Station on the Fujikyu Railway (advance enquiry required). Phone reception is available 10:00–17:00 (automated service).
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in reception is 15:00–23:00. Check-out reception is 8:00–10:00.
周辺観光 (1)
Is it convenient to access Fujiyama Highland?
Close to Kawaguchiko IC, Fujiyama Highland is about 10–15 minutes by car. It's a convenient location for sightseeing around the Fuji Five Lakes.
問い合わせ (1)
How can I contact you and what are the hours?
Phone number is 0555-73-1168, available 10:00–17:00 (automated response). You can also use the contact form on the hotel's official website for more details.
施設・アクティビティ (1)
What sports facilities do you have?
Sports facilities are available on the grounds, including tennis and other activities for an active stay at the foot of Mt. Fuji. For details, see the hotel's official website.
施設・特徴 (1)
What is the relationship between this hotel and Forest Village?
Fuji Premium Resort and Forest Village (cottages) are part of the same facility group and can be booked through the same official website. You can choose the accommodation type that suits you.
眺望 (1)
Can you see Mt. Fuji?
The hotel is located in the Fuji-Kawaguchiko area with views of Mt. Fuji. For specific details about the view, please confirm when making your reservation.
設備 (1)
Is Wi-Fi available?
Wi-Fi is available throughout the building. Details will be provided at check-in.
食事 (1)
Is there a restaurant?
A restaurant is available in the building. For details about the menu and opening hours, please check the official website or contact the hotel.
駐車場 (1)
Is there parking?
Free parking is available on the hotel grounds. Large buses can also be parked for group visits. For details, please contact the hotel.
Other (6)
Is there a parking lot?
Parking is available. Please contact the facility for details.
How do I get there?
About 5 minutes by car from Kawaguchiko IC on the Chuo Expressway. From Kawaguchiko Station on the Fujikyu Railway, use a taxi or shuttle bus. For details on the shuttle bus, please contact the hotel.
What is the check-in time?
15:00
What is the check-out time?
10:00
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
What is your address?
Fuji Kawaguchiko, Minamiitsutsugun, Yamanashi Prefecture, Odatae 7139-1