Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Internet connection is available in guest rooms. Details will be provided at check-in.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is at 10:00 the next day. Times may vary depending on the plan.
客室 (1)
Please describe the guest room design.
Each guest room has different colours and design so that you won't get bored no matter how many times you stay. The rooms feature a stylish design that contrasts with the classical exterior and lobby. All 190 rooms are non-smoking.
施設 (2)
Is there a coin laundry?
Coin laundry is available on the 3rd and 12th floors. Detergent is automatically dispensed. We do not offer cleaning services.
What is base isolation construction?
Excel Inn Omiya is the only base-isolated hotel in Saitama Prefecture. Drawing on lessons from the Great East Japan Earthquake, we have adopted a safety design that prioritises 'caring for our guests' lives.' You can stay with peace of mind even during major earthquakes.
温泉・風呂 (1)
Please tell me about the top-floor public bath.
There is a men's and women's separate observation public bath on the top floor of the hotel. You can enjoy the view of Omiya while watching the Shinkansen trains pass slowly like a diorama from the balcony.
禁煙・喫煙 (1)
Are all rooms non-smoking?
Yes. All guest rooms are non-smoking. Please use the designated smoking areas in the building.
荷物 (1)
Can luggage be sent or received?
If you plan to send luggage before check-in, please contact the hotel in advance. Without prior notification, we may not be able to accept delivery. Please clearly write the check-in date and guest name on the shipping label.
食事 (1)
Is breakfast available?
We provide breakfast. You can enjoy a breakfast that satisfies both your heart and your appetite. Please check the details in your booking plan.
駐車場 (1)
Is there a parking lot?
We do not have a dedicated parking lot. Please use 'NPC Omiya Sakuragi-cho 1-chome No. 2' behind the hotel (maximum stay 19 hours, 1,500 yen).
Other (6)
What time is check-out?
10:00.
What is the address?
1-164 Sakuragi-cho, Omiya Ward, Saitama City, Saitama Prefecture
Is there a parking lot?
We do not provide one.
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
How do I get there?
About 2 minutes walk from the west exit of JR Omiya Station (Shinkansen ticket gate)
What time is check-in?
15:00.