Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 7, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get here from Niigata Station?
From JR Niigata Station Bandai Exit, it takes about 5 minutes by taxi (about 20 minutes on foot). From Niigata Airport it takes about 20 minutes by taxi. The hotel is located at the foot of the Shinano River and the Bandai Bridge, an Important Cultural Property, in a charming setting.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 11:00. Check-in and check-out times may vary depending on the plan. For check-in after midnight, please contact the hotel (TEL: 025-224-6111).
Business travel (1)
Can the facility be used for business events or special occasions?
We have banquet halls and conference rooms available and can accommodate business use and events. Taking advantage of our central Niigata location, we provide an environment suitable for corporate and group use.
Rooms (2)
How do you handle smoking and non-smoking rooms?
We ask for your preference at the time of booking, but we may not be able to accommodate your request depending on availability. If non-smoking rooms are full, we will prepare a room with deodorizing treatment.
What floor are the guest rooms on?
Guest rooms are located on floors 7-14 (rooms may also be available on floor 6). An ice machine is provided next to the elevator on each guest room floor.
Rooms / Views (1)
Which guest rooms have a view of the Shinano River?
Rooms on the river side overlook the Shinano River and the Bandai Bridge. You can also enjoy the illuminated night view. Rooms with river views are particularly popular, so we recommend requesting one when making your reservation.
Sightseeing (1)
Are there nearby tourist attractions?
The Bandai Bridge, an Important Cultural Property, is right in front of the hotel, and morning walks along the Shinano River are popular. The hotel has a convenient location near Honcho Market and Niigata Station, and can also serve as a base for sightseeing to Sado Island.
Equipment (1)
Where can I store valuables?
A small safety box is provided in each guest room. For larger valuables, you can use the safety box at the front desk. Please ask a staff member.
Meals (2)
What does the breakfast consist of?
We serve dishes featuring Niigata ingredients. Breakfast includes Okura's signature fluffy French toast and a variety of dishes made with local ingredients, such as a tasting of Niigata-grown Koshihikari rice.
What are the restaurant and bar operating hours?
You can enjoy seasonal dishes featuring local ingredients and time at our sophisticated main bar. Operating hours may vary depending on the plan and season, so please check the official website for the latest information.
Parking (1)
Is there a parking lot? What is the rate?
We have approximately 120 parking spaces including underground and outdoor parking. No reservation required; 230 yen per 30 minutes. Hotel guests can use it for 1,320 yen (including tax) per night for regular cars. Please contact us in advance for large vehicles (buses, trucks).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is checkout?
11:00.
Is there a parking lot?
Yes, it is available. Please contact the facility for details.
What is the address?
6-53 Kawabatamachi, Chuo Ward, Niigata City, Niigata Prefecture
How do I get there?
Approximately 5 minutes by taxi or 20 minutes on foot from the Bandaiguchi exit of JR Niigata Station. Approximately 20 minutes by taxi from Niigata Airport. The hotel is located at the waterfront by the Shinano River and Bandai Bridge.
What time is check-in?
14:00.