Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get there by car?
About 1 hour from Atsugi IC on the Tomei Expressway (via Hakoneguchi IC), about 40 minutes from Gotemba IC, or about 20 minutes from Moto-Hakone on National Route 1. Parking is available.
Which is the nearest station?
About 90 minutes to Hakone-Yumoto Station on the Odakyu Romancecar, then about 20 minutes by bus, alighting right at Kowakien. From Tokyo Station it is about 1 hour 30 minutes by train via Odawara, and about 2 hours 10 minutes from Nagoya Station.
Check-in / check-out (2)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 19:00) and check-out is 10:00. You may use Yunessun and Mori-no-Yu from before check-in until after check-out.
Can I check in by machine?
We have self check-in machines, and check-in and check-out are handled smoothly by automatic payment machines. There is also an automated luggage storage system for before check-in and after check-out.
Traveling with children (1)
Is it a good place to stay with a baby or young children?
The hotel is certified as a Welcome Baby inn. With a buffet that includes baby food, a wide range of equipment to borrow and spacious hot springs, it is well set up for families. Yunessun also has attractions children enjoy, such as the lazy river pool.
Payment (1)
What payment methods are accepted in the hotel?
Cash cannot be used for payments inside the hotel; only credit cards and QR payment are accepted. The vending machines are also entirely cashless.
Hot springs (1)
Can I use the hot spring for a day visit?
Day-use bathing is available. Hotel guests also receive a discount for Yunessun. Please contact the front desk for details.
Meals (1)
What food is served?
Meals are served at the buffet restaurant Fontainebleau, with seasonal menus including the traditional Kowakien ramen and seafood rice bowls, and dishes cooked to order at the live kitchen.
On-site facilities (1)
Is there a pool?
There is a 23 m pool (9:00-17:00, available before check-in and after check-out), set in the natural surroundings of the Hakone outer crater rim. A fountain paddling pool for children adjoins it.
館内施設・ユネッサン (1)
Is Yunessun free for hotel guests?
Hotel guests may use all areas of Yunessun and the Motoyu Mori-no-Yu free of charge, as often as they like during their stay, from before check-in until after check-out. To use them before check-in, please call at the hotel first to collect a gate pass.
Parking (1)
Is there parking?
Parking is available. Please contact the front desk for details.
Other (6)
What time is check-out?
10:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-in?
15:00.
How do I get there?
About 20 minutes by bus from Hakone-Yumoto Station on the Odakyu line, alighting right at Kowakien. About 1 hour by car from Atsugi IC on the Tomei Expressway.
What is the address?
1297 Ninotaira, Hakone Town, Ashigarashimo District, Kanagawa Prefecture