Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Are there ways to access the facility without a car during the snowy season?
We recommend taking the Yamagata Shinkansen to Oishida Station and then using a bus. During the snowy season, bus access information is posted on our news page, so please check there. You can also call us at TEL: 0237-28-2025 for more details.
How do I get here by train?
If using the Yamagata Shinkansen, get off at Oishida Station and take a bus to Ginzan Onsen. By car, you can access via the Tohoku Expressway—either Furukawa IC, then via Yamagata Kita IC through Murata JCT, or from Sendai Miyagi IC—and then proceed via national roads through Obanazawa to Route 347 towards Ginzan Onsen.
Plans (1)
Do you have special plans for anniversaries or occasions?
We offer an "Anniversary Plan for Two" (limited to 2 guests, maximum 4 groups per day) at prices exclusive to our official website. Enjoy specially selected seasonal local ingredients and hot spring water in a free-flowing bath, all in the Taisho-era romantic atmosphere of Ginzan Onsen.
Smoking (1)
Are the rooms non-smoking? Where can I smoke?
All rooms are non-smoking. However, we have a designated smoking area within the facility for guests who smoke.
Basic information (2)
How do I get here?
By train: Take a bus to Ginzan Onsen from Oishida Station on the Yamagata Shinkansen. By car: From Kogawa IC on the Tohoku Expressway via Route 47 through Naruko → Akakura → Obanazawa → Route 347 to Ginzan Onsen. Alternatively, from Murata JCT → Yamagata Expressway → Yamagata-kita IC → Yamagata → Route 13 → Obanazawa → Route 347. Or from Sendai-Miyagi IC → Route 48 → Sekiyama → Higashine → Route 13 → Obanazawa → Route 347. Parking is located straight ahead past the bridge at the entrance of the hot spring town, accessed via Prefecture Route 188.
Is there parking available?
Yes, it is available. For details, please contact the facility.
Rooms (1)
What are the room types and sizes?
We have 4 rooms: "Sawarabi" is an 8-mat Japanese room (river side), "Suzukaze" is an 8-mat Japanese room (river side), "Awayuki" is a 10-mat Japanese room (mountain side, spacious and popular), and "Kurenai" is a Japanese-Western room (mountain side, quiet setting). From the river-side rooms you can look down on the Ginzan Onsen townscape.
Facilities (3)
What amenities are provided?
We provide hand towels, bath towels, toothbrushes, shower caps, razors, hair dryers, shampoo, conditioner, body soap, cotton swabs, yukata, half-coat, and down quilts. All rooms are equipped with washbasins, shower toilets, heating and air conditioning, and televisions.
What is the phone number for inquiries?
The phone number for Hatago Itouya is TEL: 0237-28-2025. Please use this for confirming parking location or any other inquiries.
How many groups can stay per day?
Hatago Itouya is a small inn run by a family of five. To provide attentive hospitality to each guest group, we welcome a maximum of 4 groups per day. We have 4 rooms in total (both river side and mountain side): Sawarabi, Suzukaze, Awayuki, and Kurenai.
Hot springs (1)
How can I use the hot spring?
Our hot spring is a free-flowing source. There are two baths available: an indoor bath called "Tonchibou" on the 1st floor and a snow-viewing bath called "Kawarabe" on the 2nd floor. Both can be reserved as private baths, so each group can bathe in a relaxed setting.
Meals (1)
What are the characteristics of the food and main ingredients?
The main ingredient is Obanazawa beef, which is characterized by fine-textured marbling and sweet flavour. We use naturally sourced local mushrooms and fish from within the prefecture to create carefully crafted, refined cuisine. We pay attention not only to ingredients but also to the serving vessels, finishing seasonal selections with care.
Parking (1)
Is there a parking lot? Where is it?
We have free parking. Continue on Prefectural Road 188 towards Ginzan Onsen, go straight across the bridge that spans the hot spring town, and the parking lot will be ahead. If you're unsure of the location, please call us at TEL: 0237-28-2025.