Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Togura Station?
About 7 minutes by car from Togura Station on the Shinano Railway; a taxi is convenient. By car it is about 15 minutes from Sakaki IC on the Joshin-etsu Expressway via National Route 18.
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by plan. Please see the page for the plan you book or the official website.
Traveling with children / Groups (1)
Can I stay with children or as a group?
We cater for group trips and three-generation travel. Please discuss any requirements for children when booking.
Rooms (1)
What are the detached Bishotei rooms like?
They are detached rooms, each with its own bath fed continuously from the source, for a quiet and unhurried stay. They are a special space quite different in character from the main building, Tozenkaku.
Hot springs / Baths (2)
What are the qualities of the hot spring?
It is free-flowing water from the source at Togura-Kamiyamada Onsen. The alkaline simple spring is gentle and well regarded for its effect on the skin. There is a large bathing hall with an open-air bath and a view, plus a private open-air bath.
Is there a private open-air bath?
There is a private open-air bath. Please ask at check-in or at the front desk about booking and hours.
Sightseeing / Nearby information (1)
Can I visit Zenkoji or Togakushi Shrine?
Zenkoji in Nagano City is about 40 minutes by car, and Togakushi Shrine about an hour. Ueda Castle and the night view from Obasuteyama are also popular Shinshu attractions.
Equipment (2)
Is there a charger for electric vehicles?
There is an EV charging facility. Please check with the front desk for details.
Is Wi-Fi available?
Wi-Fi is available in all rooms. We will explain how to connect at check-in.
Meals (1)
Are meals served in a private room?
Both dinner and breakfast are served in private rooms. Our head chef prepares creative dishes making the most of seasonal ingredients.
Parking (1)
Is there parking?
Parking is available. Please check the official website or call for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
3-91 Kamiyamada Onsen, Chikuma City, Nagano Prefecture
How do I get there?
About 7 minutes by car from Togura Station on the Shinano Railway (taxis available). About 15 minutes from Sakaki IC on the Joshin-etsu Expressway via National Route 18.
What time is check-in?
15:00.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
11:00.