Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 30, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Free Wi-Fi is available throughout the facility and in all rooms.
Access (1)
How do I get there from Tokyo?
By train: From Tokyo Station, take the Hokuriku Shinkansen to Ueda Station (approximately 1 hour 30 minutes), then the Ueda Electric Railway to Bessho Onsen Station (approximately 30 minutes). From the station, it is a 7-minute walk or you can use the free shuttle. By car: Approximately 2 hours 30 minutes from Nerima IC via the Kan-Etsu and Joshinetsu expressways to Ueda Sugashira IC.
Other (2)
Do you have plans for anniversaries or special celebrations?
We offer anniversary plans with special amenities. You can choose from flowers, cake, or wine. We also have plans with special amenities for milestone celebrations such as 60th, 70th, 80th, and 88th birthdays. Please check the booking page on our official website for details.
What is the lodging tax situation?
A Nagano Prefecture lodging tax will start in June 2026. Please check the news section on our official website or contact the facility for details.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is by 11:00. For non-consecutive night guests, the facility is generally not available between 11:00 and 14:00. If you wish to wait in the lobby until check-in time, please contact us in advance. We can always store your luggage and car, and restrooms are available.
Smoking (1)
Is the facility non-smoking? Where can I smoke?
All rooms and the entire facility are non-smoking. Guests who smoke can use the smoking room on the 5th floor. There is also a smoking room reserved for Premium Suite Room guests on the 3rd floor.
Basic information (5)
How do I get there?
7-minute walk from Bessho Onsen Station. From Tokyo Station: Hokuriku Shinkansen to Ueda Station (approximately 1 hour 30 minutes), then Ueda Electric Railway to Bessho Onsen Station (approximately 30 minutes). By car from the Tokyo area: approximately 2 hours 30 minutes via Nerima IC and Ueda Sugashira IC. From the Hokuriku area: approximately 1 hour 30 minutes via Joetsu IC and Sakaki IC. Free parking available.
Is there parking?
Yes, parking is available. For details, please contact the facility.
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
11:00.
What time is check-in?
Check-in is at 14:00.
Traveling with children (1)
Can I stay here safely with a baby or small children?
Yes, especially our Premium Suite Rooms (2 rooms) are equipped with facilities for families with babies to stay comfortably. From check-in through meals and hot springs, you can spend time in a private space without worrying about other guests. Capacity is 1–4 people.
Rooms (1)
What types and how many guest rooms are there?
16 rooms total, available in 5 types: Premium Suite Rooms (2 rooms, 3rd floor, approximately 48 tatami mats), Junior Suite Japanese-Western rooms (1 room, 6th floor corner, approximately 22 tatami mats), Deluxe Japanese-Western rooms (1 room, 5th floor corner, approximately 17 tatami mats), Standard Japanese-Western rooms (multiple rooms, 5th-6th floors, approximately 12 tatami mats), and Pure Japanese rooms (4th floor, approximately 10 tatami mats).
Facilities (1)
What free services are available in the facility?
At the sunken-hearth lounge "Kusa no An", complimentary draft beer (until 18:00) and over 10 types of soft drinks are available. The relaxation room "Zen" offers 3 free massage chairs. Complimentary yukata and work wear robes are also available. Free Wi-Fi is available throughout the building.
Hot springs (1)
What kind of hot spring facilities do you have?
We have two bathhouses: "Meigetu" (indoor and outdoor baths) and "Awayuki" (indoor bath, outdoor bath, and sauna). All use 100% pure spring water with no recirculation or added water. You can enjoy the same hot spring water that appears in Sei Shonagon's Pillow Book. Premium suite rooms also feature a cypress bath in the guest room.
Shuttle service (1)
How do I get from the nearest station, and is there a shuttle service?
It is a 7-minute walk from Bessho Onsen Station. On weekends and the day before holidays from 14:00 to 16:00, a free shuttle bus is available timed to train arrivals (no reservation required). On weekdays and outside those times, we will pick you up by car between 14:00 and 18:00 (please call the facility on the day). For departures, we provide rides to Bessho Onsen Station between 8:00 and 11:00 as needed.
Meals (1)
Where are meals served?
Both dinner and breakfast are served either in a private dining room on the second floor (sunken-hearth seating or table seating) or in your room in a private setting. Guests staying in Premium Suite Rooms have meals in their rooms as standard.
Parking (1)
Is there free parking?
Yes, we provide free parking. Please park in front of the entrance when you arrive.