Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the hotel.
Access (1)
Is there a free shuttle from Hakuba Station?
Free shuttles are provided from Hakuba Station, Happo Bus Terminal, and Hakuba Town. In winter, shuttles are also available to the various ski resorts in Hakuba, making it very convenient as a ski resort base.
Activities (2)
What can I do during the green season?
Spring through summer offers butterflies, wild birds and alpine plants. Trekking is available on the Happo Ridge Nature Study Trail and Tsugaike Natural Garden. The area around the hotel has many recommended sightseeing spots.
Is it convenient during ski season?
In winter, we provide shuttle service to the various ski resorts in Hakuba, offering very convenient access to the slopes. Access to Happo-one and Tsugaike Shizen-en is also excellent.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00.
Accessibility (1)
Do you have barrier-free facilities?
We have barrier-free rooms available to accommodate guests with mobility concerns.
Rooms (1)
Can you see the Northern Alps from all rooms?
Rooms on the Northern Alps side offer panoramic views of the Hakuba mountain range. You can also enjoy the grand mountain scenery from the large windows of the entrance lobby.
Hot springs / Baths (2)
What kind of hot spring facilities do you have?
The facility has its own hot spring source from Hakuba Himekawa Onsen, with two hot spring baths: "Warabi-daina no Yu" for guests only and "Tenjin no Yu" which offers day-use bathing. We are proud of our expansive outdoor bath with panoramic views stretching from Mt. Goryū in the south to Tsugaike Kogen in the north.
Can I use the hot spring for day-use?
"Tenjin no Yu" is available for day-use bathing. On the 26th of each month, day-use bathing fees are discounted.
Meals (1)
What style of meals are served?
Both dinner and breakfast are buffet-style. Using ingredients mainly from Hakuba and the Shinshu region, we offer a varied menu that makes the most of seafood and mountain produce.
Parking (1)
Is there a car park?
We have a car park available. Please contact the hotel for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
What time is check-in?
15:00.
How do I get there?
Free shuttle bus available from JR Oito Line Hakuba Station, Happo Bus Terminal, and Hakuba Town. By car: approximately 60 minutes from Azumino IC on the Nagano Expressway, or approximately 10 minutes from Hakuba Nagano Road Hakuba IC.
What is the address?
7599-1 Kitashiro, Hakuba Village, Kitaazumi District, Nagano Prefecture
What time is check-out?
10:00.