Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi in the building?
The lobby is Freespot wireless LAN compatible. In rooms, you can use Wi-Fi free of charge 24 hours. When connecting, select SSID "TSURUYA AP".
Access (2)
What is the route by train from Tokyo and Sendai?
From Tokyo: JR Yamabiko Shinkansen to Yamagata Station (approx. 2 hours 30 minutes), then bus to Zao Onsen Bus Terminal (approx. 40 minutes) — total approx. 3 hours 10 minutes. From Sendai: JR Senzan Line to Yamagata Station (approx. 1 hour), then bus (approx. 40 minutes) — total approx. 1 hour 40 minutes.
How long does it take from the nearest bus stop to the hotel?
We are located directly across the road from Zao Onsen Bus Terminal. Approx. 40 minutes by bus from JR Yamagata Station, and approx. 1 hour from Yamagata Airport.
Cancellation (1)
When do cancellation charges apply?
Cancellation fees are 30% of the accommodation charge from 3 days prior, 50% the day before, and 100% on the day of arrival or for no-shows without notice. Some plans such as New Year packages may have different policies, so please check the plan description.
Skiing (1)
Can I store ski and snowboard equipment?
We have a ski drying room where you can store ski and snowboard equipment. There is also a winter-season changing room next to the front desk that you can use before check-in, so you can change out of your outfits upon arrival.
Check-in (1)
What are the check-in and check-out times?
Check-in is 14:00 (latest 19:00); check-out is 10:00. If you are arriving for skiing or snowboarding, you can use the 'winter-season changing room' next to the front desk to change out of your outfits before check-in.
Accessibility (1)
Do you have accommodations for guests using wheelchairs or with mobility difficulties?
We offer various accessibility features including wheelchair rental, Western-style toilets in guest rooms, handrails in the public bath, assistance with bathing in the public bath, accessible toilets throughout the facility, and allergy-friendly meal options. Please contact 023-694-9112 in advance to arrange.
Smoking (1)
What types of rooms are available? Do you have non-smoking rooms?
We offer 5 room types with a total of 41 rooms: Japanese-modern twin (36 m²; non-smoking), 10-mat Japanese room (smoking and non-smoking), and 8-mat Japanese-Western room with twin beds (smoking and non-smoking). If you prefer a non-smoking room, please mention this at the time of booking.
Basic information (6)
What is the check-in time?
14:00.
What is the address?
〒990-2301 Zao Onsen, Yamagata City, Yamagata Prefecture, 710
What is the check-out time?
10:00.
How do I get there?
Directly across the road from Zao Onsen Bus Terminal. About 40 minutes by bus from JR Yamagata Station. About 3 hours 10 minutes from Tokyo using the JR Yamagata Shinkansen. About 20 minutes from Yamagata-Kaminoyama IC via Prefectural Road 21. About 1 hour by bus from Yamagata Airport. About 1 hour 45 minutes by direct limousine bus from Sendai Airport (winter season limited).
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, we have parking available. For details, please contact the facility.
Payment (1)
Which credit cards do you accept?
VISA, JCB, American Express, Diners Club, UC, DC, Rakuten Card, ANA Card, and JAL Card are accepted.
Hot springs (2)
What types of baths are available? Do you have private rental baths?
We have separate large baths and outdoor baths for men and women, plus 4 types of private rental baths (located in Yuraku-dori): Megumi no Yu, Doukutsu no Yu, Hokuto no Negi Yu, and Ki no Ka no Yu. All use 100% source water with continuous flow. Some popular plans include one free use of a private bath.
What is the spring quality and what conditions does it help with?
Acidic iron-sulfur-aluminum-sulfate chloride hot spring with a pH of 1.5 at the source (the 2nd strongest acidity in Japan). It is said to be beneficial for cuts, burns, chronic skin conditions, chronic gynecological disorders, high blood pressure, and more. We supply 100% natural source water with continuous flow from our own on-site spring.
Shuttle service (1)
Do you have a shuttle bus?
We have a shuttle bus listed among our facilities. Please call 023-694-9112 for details on routes and whether reservation is required.
Meals (1)
What are the meal options and dining venues?
Meals feature Yamagata regional cuisine with options including sukiyaki, shabu-shabu, and steak sets using the local brand beef 'Zao beef'. Both breakfast and dinner are served in private dining rooms or in your guest room, on chair and table seating.
Parking (1)
Is there a parking lot? Is there a charge?
We offer a free parking lot with 13 indoor spaces and 27 outdoor spaces. Motorcycle guests can use the indoor motorcycle parking. Note: In winter, please use nearby free or paid parking lots before check-in and after check-out.