Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Where is the facility located? Which area of Hakone is it in?
We are located in the Sengokuhara area of Hakone, Kanagawa Prefecture. The facility is surrounded by Hakone's rich nature, where you can enjoy the seasonal beauty throughout the year. For detailed directions, please contact us directly or check the access page on our official website.
Other (3)
Do you have English-language support? Can foreign guests stay here?
Yes, we have an English version of our official website. Foreign guests are welcome to use our facility.
Do you have special plans for anniversaries or milestone celebrations like 60th birthdays?
Yes, we offer special accommodation plans for anniversaries. For 60th birthday celebrations, we have the "Red Chanchanko 60th Birthday Celebration Plan (includes breakfast and dinner)." You can spend your special occasion in this special place.
Are there any events or activities held at the facility?
We regularly hold "yukata concerts," which are very popular. Please check our official website's information page for event dates.
Traveling with children (2)
Can pregnant women stay and bathe here?
Yes, we offer the "Maternity Mama Reassurance Plan (includes breakfast and dinner)" designed with pregnant guests' needs in mind. You can use it with confidence. Please check the plan details page for more information.
Can families with babies or young children stay here?
Yes, families with babies are welcome. We offer the "Traveling Light with Baby Hot Spring Plan (includes breakfast and dinner)," which includes access to our private hot spring bath.
Rooms (3)
What kind of room is the annex "Oku no Kigi"?
It is a hidden-away annex built with timber. As you enter through its heavy wooden entrance, you'll find a refined setting where the peace and relaxation of nature unfolds with the beauty of each season. We recommend it for those seeking a truly special getaway.
What types of guest rooms do you have?
We offer 5 room types: Main Building (with private open-air bath), Main Building 10-mat + 6-mat, East Wing, West Wing Annex, and the Annex "Oku no Kigi." You can choose based on your preferences for views and atmosphere.
Do guest rooms have private open-air baths?
We have private open-air baths with source-fed water on the 2nd and 3rd floors of the main building. The room types are "8-mat + bed" and "10-mat + Japanese-style low bed" (both twin beds), arranged as two connected rooms with a main room and bedroom.
Hot springs (2)
Do you have private hot spring baths (family baths)?
We offer plans that include access to private hot spring baths. We provide family bath plans such as the "Traveling Light with Baby Hot Spring Plan," where couples can bathe together with their baby.
What kind of hot spring water do you have? Is it source-fed?
Our hot spring is a natural milky-white hot spring with source-fed water. The open-air baths in our main building guest rooms also feature source-fed milky-white water. The water has a smooth, silky feel and is ideal for relieving daily fatigue.
Meals (1)
What kind of meals do you serve? Are breakfast and dinner included?
We offer colorful dishes made with seasonal ingredients. Most plans include both breakfast and dinner, which you can enjoy while overlooking our beautiful seasonal gardens. Monthly menus are also posted on our official website.