Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get there from Sakunami Station, and is there a shuttle?
About 5 minutes by free shuttle bus from Sakunami Station on the JR Senzan Line. It runs to meet train arrivals (13:40-17:40); please select your arrival time when booking your stay, or use the pick-up booking form on the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 (latest 18:00) and check-out is 11:00. The shuttle bus from JR Sakunami Station runs between 13:40 and 17:40 (booking required).
Reservations (1)
Can large groups stay?
We do not accept groups of 9 or more. This also applies where a group splits across several bookings, so please note.
Traveling with children (1)
Can I stay with children?
Children may stay, though one room type (Satoyama Seiryu) does not accept children of elementary school age and under. Please note that we do not accept groups of 9 or more.
Rooms (1)
Are all rooms non-smoking?
All rooms are non-smoking. Please use the designated smoking areas if you wish to smoke.
Facilities / Equipment (3)
Is there a hot spring pool?
There is no pool using the hot spring water, but you can move between four open-air baths and the 130 cm deep standing bath.
Is Wi-Fi available?
Wireless internet access is provided throughout the inn.
What is the Kutsurogi Salon?
It is a lounge space free for guests to use, serving drinks such as coffee and beer, where you can read or simply relax. It is free as part of the all-inclusive arrangement.
Hot springs (1)
What kinds of baths are there?
There are four open-air baths at different temperatures and a herbal mugwort mist sauna using natural hot spring water. The 130 cm deep standing bath, an open-air bath at the source of the Hirose River, lets you float and relax completely. The baths change with the seasons: fresh greenery in spring, deep green in summer, autumn colours and snow-viewing bathing in winter.
Meals (1)
What does all-inclusive cover?
The buffet meals, drinks, snacks and activities you can enjoy during your stay are all included in the room rate, so you can relax without thinking about the bill until check-out.
Parking (1)
Is there parking?
There is free parking for 250 vehicles on a first-come basis, including space for large vehicles.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes by free shuttle bus from Sakunami Station on the JR Senzan Line (13:40-17:40, booking required). About 30 minutes from Sendai-Miyagi IC on the Tohoku Expressway via National Route 48.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Nagahara 3, Sakunami, Aoba Ward, Sendai City, Miyagi Prefecture