Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
How do I get here from Isawa Onsen Station?
It's about a 5-minute walk from JR Isawa Onsen Station. By car it's about 10 minutes from the Chuo Expressway Ichinomiya-Misaka IC. Isawa Onsen Station is about 1 hour 30 minutes by express train from Shinjuku, offering excellent access from the greater Tokyo area.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is 14:00 and check-out is 11:00. This property welcomes early check-in in the Isawa Onsen area. Times may vary depending on your plan, so please confirm.
ペット (1)
Can I stay with my pet?
Pets are welcome at our standalone cottage with private outdoor bath "Hana Rei". You can enjoy a special hot spring stay with your beloved pet.
子連れ (1)
What facilities are available for families with children?
We provide a free kids' space with plenty of toys. We also have a barrier-free accessible private family bath, so bathing with small children is worry-free.
宴会・団体 (1)
Can you accommodate banquets and group stays?
We can accommodate up to 160 guests and have a banquet hall, private lounge, and karaoke room. We also offer various options including all-you-can-drink packages and hostess arrangements.
温泉 (1)
What is the hot spring water quality and its benefits?
Our on-site natural hot spring source has a pH of 9.1 and features the alkaline simple hot spring water of Isawa Onsen. It is highly effective for beautiful skin, and the water quality is known for being gentle. After bathing, your skin becomes smooth and silky. It is enjoyed by people of a wide range of ages.
温泉・お風呂 (1)
What types of hot springs and baths are available?
We have abundant hot spring water from an on-site natural spring (pH 9.1) that constantly overflows from the baths. In addition to a large public bath and outdoor bath, we also have a barrier-free accessible private family bath. With gender-segregated rotating baths, you can enjoy a variety of hot spring experiences.
温泉・湯めぐり (1)
What is the spring-hopping experience with sister facilities?
Free shuttle service runs regularly between sister properties in our group (such as Kasugai View Hotel), allowing you to enjoy a "View Group all-facility spring-hopping" where you can freely visit the different hot springs at each property. Each offers a different mineral composition and water quality.
食事 (1)
What is the dining style?
We serve dishes in small portions so you can enjoy them fresh. We offer dining options to suit your preference, from casual table-and-chair seating in the restaurant to a completely private dining room at the kaiseki restaurant "Hana Ryotei" (advance reservation required).
駐車場・客室 (1)
How many rooms and parking spaces are there?
We have free parking. Our accommodations consist of 72 rooms total: the main building with 71 Japanese-style rooms (all non-smoking) and 1 standalone cottage "Hana Rei" with a private outdoor bath.
Other (6)
How do I get here?
About 5 minutes walk from JR Isawa Onsen Station / About 10 minutes by car from the Chuo Expressway Ichinomiya-Misaka IC
Is there parking available?
Yes, parking is available. For details, please contact the facility directly.
What time is check-in?
14:00.
What time is checkout?
11:00.
What is the address?
320 Ichibe, Isawa-cho, Fuefuki City, Yamanashi Prefecture
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.