Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get there?
About 3 minutes by taxi from JR Miyajimaguchi Station. A free shuttle bus also runs from the station (every 30 minutes, 8:00-14:00 and 15:00-19:00). From the Hiroshima direction it is about 40 minutes on National Route 2 using the Nishi-Hiroshima bypass.
Activities (1)
What is the World Heritage night cruise?
It is a cruise from the hotel's own pier to view Itsukushima Shrine and the great torii gate from the water at night. The gate standing out against the darkness is a remarkable sight. Please see the official website or check when booking for details.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. We accept check-in until midnight.
Traveling with children (1)
Can I stay with children?
Yes, families with children are welcome. Please check when booking about children's plans and family facilities. Note that some plans have age restrictions.
Rooms (1)
What room types are there?
There are 194 rooms, many with a balcony, including Japanese rooms on the sea side looking out on Miyajima. The rooms offer fine views of Miyajima and the Seto Inland Sea.
Facilities / Equipment (1)
Is there a sauna?
Yes, both bathing halls (Heian-no-Yu Miyabi and Raku) have a sauna, so you can refresh body and mind along with the hot spring.
Hot springs (1)
What are the qualities of the hot spring?
Miyahama Onsen is a simple weak radon spring, rich in radon, colourless, clear, odourless and tasteless, with a smooth feel on the skin. It is said to help with neuralgia and joint pain, and keeps you warm after bathing.
Hot springs / Baths (2)
What are the opening hours of the large communal baths?
The bathing halls Heian-no-Yu Miyabi and Heian-no-Yu Raku are open 6:00-8:30 (last entry), 10:00-14:30 (last entry) and 16:00-22:30 (last entry). They alternate between men and women morning and evening.
Is there a private open-air bath?
Yes, there is a private natural hot spring open-air bath with a view of the World Heritage Itsukushima Shrine. Please note that it may be unavailable in bad weather, and soap products such as shampoo and body wash cannot be used there.
Sightseeing (1)
How do I get to Miyajima?
Miyajimaguchi Port (the ferry pier) is about 5 minutes by car, and a free shuttle bus runs to JR Miyajimaguchi Station. From Miyajimaguchi Port the ferry to Miyajima takes about 10 minutes.
Meals (1)
What is the food like?
The basis is seasonal Japanese kaiseki cuisine drawing on the bounty of the Seto Inland Sea, with a full Western course plan also available. You can enjoy the rich seafood of Miyajima and Setouchi.
Parking (1)
Is there parking?
There is free parking for 150 vehicles, with no height restriction and no booking needed, though please contact us in advance for medium-sized coaches or larger.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 3 minutes by taxi from JR Miyajimaguchi Station. A free shuttle bus also runs from JR Miyajimaguchi Station (every 30 minutes, 8:00-14:00 and 15:00-19:00).
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1-1-17 Miyajimaguchi Nishi, Hatsukaichi City, Hiroshima Prefecture